Enterprise Customer Success Engineer – Post-Sales

🕒 March 6

🏄 California, New Jersey – Remote

🏄 California – Remote 🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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JetBrains

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

JetBrains is a software company that builds professional developer tools and integrated development environments (IDEs) — including IntelliJ IDEA, PyCharm, WebStorm, Rider, and others — plus team and CI/CD tools like TeamCity, YouTrack, Datalore, and code-quality services. The company also offers AI-powered developer features (Junie, AI Assistant, AI Enterprise), a marketplace for plugins, educational offerings (JetBrains Academy, courses, free licenses for students/teachers), and enterprise services for managing developer tooling at scale. JetBrains focuses on improving developer productivity, collaboration, and code quality for individual developers and organizations worldwide.

📋 Description

• Work closely with JetBrains Account Executives. • Help customers adopt JetBrains products and services to achieve desired business outcomes, including whiteboarding and assisting with architecture. • Manage the technical relationships for a portfolio of accounts and implement account strategies. • Be the customers’ advocate within JetBrains, representing them to Support and Product Engineering teams. • Recommend product enhancements based on customer feedback. • Help product teams present and evaluate new product ideas to the customers in your portfolio. • Act as a trusted technical advisor to customers, staying updated on technology trends. • Work with Sales to facilitate account expansions by developing account plans.

🎯 Requirements

• Proven experience in technical consulting, technical customer success, or other customer-facing technical roles. • Extensive experience in software development, QA, IT, DevOps, ML, or any related IT field – the wider the variety of fields, the better. • Hands-on knowledge of AI/LLMs in the field of software development. • A passion for continually improving the customer experience. • Strong verbal and written communication skills in English and the local language of your office. • Exceptional presentation skills for demonstrating JetBrains products to customers. • The ability to quickly identify and address technical and business challenges related to software development tooling. • The ability to convey technical concepts to customers of all technical backgrounds. • Comfort in a fast-paced and dynamic working environment. • Experience working in or with large software development teams. • A collaborative and team-focused mentality, with a willingness to take initiative. • Self-direction and resourcefulness. • The ability to travel approximately 25% of the time.

🏖️ Benefits

• Health insurance • Flexible working arrangements • Professional development opportunities • Paid time off