Team Lead – Phone Audit Specialist

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🔥 13 hours ago

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ALTUS Receivables Management

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

Finance • Insurance • Technology

ALTUS Receivables Management is a leading provider of audit and recovery services specifically tailored for the property and casualty (P&C) insurance industry. The company utilizes advanced technology and analytics to help clients identify and recover cash leakage through various services, including subrogation audit and recovery, deductible audits, and premium recoveries. With a proven track record and a focus on compliance and data security, ALTUS serves many major insurance carriers and offers deep expertise in the complexities of the insurance sector.

📋 Description

• Monitor progress notes to ensure updates are entered at required 14-day intervals; generate exception reports for the supervisor to address non-compliance • Track and obtain status updates • Submit and manage reopen requests; assign cases appropriately once returned to holding • Review and process requests to return nonproductive audits after verifying all required contact attempts have been made • Ensure carrier-specific scheduling procedures are followed on each case • Fulfill requests to send audit records to carriers in a timely manner • Maintain an active audit inventory of approximately 100 cases • Meet weekly productivity expectations, including billing a minimum of 15 hours

🎯 Requirements

• Working knowledge of Visual Audit and Nexus Audit systems • Solid understanding of audit processes and carrier-specific requirements • Strong problem-solving and troubleshooting abilities • Effective written and verbal communication skills for coordinating with internal teams and external partners • Excellent organizational skills with a high level of attention to detail • Ability to manage multiple priorities and handle a high-volume workload in a fast-paced environment

🏖️ Benefits

• Benefit package with health, dental, vision, life and disability coverage options • 401(k) retirement plan option with company matching • Generous paid time off policy and 7 paid holidays • Weekly pay