Armstrong Transport Group
201 - 500 employees
Founded 2006
🚗 Transport
Transport • Logistics • Freight
Armstrong Transport Group is a third-party logistics company focused on providing excellent customer service and logistics solutions. They operate an extensive network connecting shippers, carrier partners, and freight agents to handle various shipping needs, including full truckload, less-than-truckload (LTL), intermodal, and temperature-controlled transportation. With a commitment to reliability and support, Armstrong ensures efficient delivery services and timely payments for carriers, helping businesses streamline their logistics processes.
AI Customer Success Advisor
Job not on LinkedIn
🕒 April 2
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Armstrong Transport Group
201 - 500 employees
Founded 2006
🚗 Transport
Transport • Logistics • Freight
Armstrong Transport Group is a third-party logistics company focused on providing excellent customer service and logistics solutions. They operate an extensive network connecting shippers, carrier partners, and freight agents to handle various shipping needs, including full truckload, less-than-truckload (LTL), intermodal, and temperature-controlled transportation. With a commitment to reliability and support, Armstrong ensures efficient delivery services and timely payments for carriers, helping businesses streamline their logistics processes.
📋 Description
• Support the delivery of AI Use Cases • Become a technical expert on ATG’s TMS system and the capabilities of the AI partner’s solution • Work with Agent Office Owners to design and document local processes • Define AI business capability requirements and translate to AI ready SOPs, working in conjunction with our AI partner • Implement solutions at the Office level, training Agents on best practices, and educating stakeholders on the solution • Identify and manage change management needs • Convert feedback into actionable feature enhancements • Act as a liaison with technology teams to ensure alignment and integration
🎯 Requirements
• Bachelor’s degree in Business Administration, Project Management, Data Science, Computer Science, or Programs Management with 5+ years experience Brokerage experience preferred • Experience in customer success • Experience in process improvement • Experience with technical documentation • Experience with implementing enterprise level initiatives • Strong verbal and technical communication skills • Experience with business intelligence tools preferred (Tableau, Sigma, Power BI, etc…)
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