Senior Solutions Engineer

Job not on LinkedIn

October 2

Apply Now

Receive Emails with Similar Jobs

Arpio

WebsiteLinkedInAll Job Openings

SaaS • Security • Cloud

Arpio is a company that specializes in disaster recovery automation for AWS cloud environments. Their solutions are designed to protect critical applications from outages, ransomware attacks, and data loss by providing automated cross-region, cross-account disaster recovery. Arpio's platform allows for easy setup, continuous replication, and quick recovery from disruptions with minimal data loss. The company is trusted by various industries, including healthcare, financial services, and SaaS, to maintain operational continuity and security of their cloud workloads. Arpio's solutions ensure that businesses can recover from unexpected events without prolonged downtime or significant data loss.

11 - 50 employees

Founded 2018

☁️ SaaS

🔐 Security

💰 $8.2M Seed Round on 2023-08

📋 Description

• Act as a trusted technical advisor for Arpio customers through all stages of their lifecycle including implementation, disaster recovery planning, and failover testing • Improve customer experience by participating in onboarding meetings, account reviews, and other sessions where you contribute expertise on technical topics. • Cultivate a deep understanding of customer environments, as well as their resilience goals in AWS & Azure, so as to provide clear and proactive technical guidance to ensure success. • Become an Arpio product expert; advising customers on the best ways to deploy the Arpio solution based on their unique requirements. • Leverage your product knowledge as well as your expertise in cloud and hybrid cloud engineering, networking, and resilience strategies to deliver timely and organized solutions for customers. • Serve as a technical voice of the customer in the product engineering lifecycle. • Identify and document product gaps to promote customer retention and satisfaction. • Accurately capture customer feature requests; collaborate with product and engineering stakeholders to define scope and relative priority. • Assist with technical troubleshooting and escalations of reported issues promptly and persistently. • Contribute to the Arpio customer base through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices. • This role may require occasional travel to attend meetings with customers, conferences, and other industry events.

🎯 Requirements

• 10+ years of experience in a technical, customer-facing role at companies in similar spaces, with a demonstrated track record of success • Deep cloud expertise, with knowledge of how to set up and deploy common environments • Microsoft Certified: Azure Solutions Architect Expert or equivalent experience • Working knowledge of Active Directory • Working knowledge of Kubernetes/EKS • Experience configuring & troubleshooting cloud and hybrid networking technologies; ability to dive into details around common topics such as DNS, routing, and connectivity • Passion for collaborating with customers to understand their use case • Skilled at getting to the core of a customer problem and developing the best solution to meet their needs • Strong communication skills with an ability to meet customers at their technical level, taking complex concepts and making them easily understood • Comfort with the fast-paced, ambiguous nature of an early stage company • US resident

🏖️ Benefits

• Fully employer-paid health benefits package • 75% employer-paid dental, vision and life insurance • Unlimited PTO policy • Small, collaborative team environment with lots of autonomy • Opportunity to learn and work on the cutting edge of cloud technology