Senior Commercial Operations Specialist

🔥 24 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 15%

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Arrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚗 Transport

☁️ SaaS

🏢 Enterprise

Transport • SaaS • Enterprise

Arrive is a mobility technology company that empowers operators, decision-makers, and businesses to make smarter urban mobility choices, easing travel and improving city life. Arrive provides a city mobility platform with data-driven solutions for parking management (including digital payments and EV charging), city planning (turning mobility data into actionable insights), public transport optimization (route, schedule optimization, open payments and smart ticketing devices), fleet and business mobility management (expense and operations optimization), and in-car integrations (parking/charging data, in-car payments, GPS-free indoor navigation). They work with cities, partners, and operators worldwide and serve over 100 million users annually. The company emphasizes building a global mobility platform to make travel easier and cities more livable.

📋 Description

• Manage customer inquiries and commercial operations independently from end to end. • Create and manage quotations, invoices, orders, and service-related documentation. • Coordinate spare parts, service visits, and maintenance contracts. • Provide reliable support to customers and internal stakeholders. • Handle complex billing cases involving partial deliveries, split orders, or invoices. • Identify bottlenecks across the seven order types and streamline or automate manual workflows. • Take ownership of operational topics, handle exceptional cases, and make decisions within the scope of responsibility. • Coordinate priorities, timelines, and operational follow-ups across multiple teams. • Provide functional guidance, coaching, and onboarding for Specialists, junior team members, and working students. • Identify inefficiencies and continuously improve operational processes, tools, and workflows. • Contribute to automation initiatives and scalable processes. • Expand process documentation, guidelines, and best practices. • Informally provide operational cover for the team lead. • Act as an experienced operational sparring partner within the team.

🎯 Requirements

• Several years of experience in Commercial Operations, Lean/Process Management, Sales Operations, Customer Operations, Service Administration, or a comparable operational role. • Experience managing the operational lifecycle of physical goods and products, including order management, goods receipt, inventory management, deliveries, and invoicing. • Strong hands-on experience with ERP systems is essential. • Experience with operational order processing, inventory management, and invoicing within an ERP system. • A high degree of ownership and the ability to work independently and take responsibility. • Strong problem-solving skills combined with a proactive, hands-on mindset. • Ability to set priorities and remain organized under a high workload. • Strong operational understanding and sound decision-making skills. • Excellent communication and stakeholder management skills. • Team-oriented approach and the ability to support and guide less experienced colleagues. • Enjoyment of cross-functional collaboration in an international environment. • Customer-focused and solution-oriented mindset. • Experience with ERP systems, including order processing, inventory management, logistics, and invoicing. • Experience with Salesforce, Asana, Slack, Google Workspace/Google Drive, Confluence, and Microsoft Office is a plus. • Strong affinity for digital tools and the ability to quickly learn new systems. • German: fluent/professional proficiency (C1). • English: fluent/professional proficiency (C1). • Willingness to travel for workshops, training sessions, team meetings, and onsite operational collaboration. • This role can be performed remotely from anywhere in Germany.

🏖️ Benefits

• Flexible working hours • Remote-friendly working model • Flexible work location within Germany • International collaboration with teams at various locations • Opportunity to actively shape processes and ways of working • High visibility within the organization • Travel opportunities for workshops, training sessions, team meetings, and onsite operational collaboration

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