Enterprise Customer Success Manager

Job not on LinkedIn

October 9

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Artisan Talent

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B2B • Recruitment • Advertising

Artisan Talent is an award-winning staffing agency specializing in connecting creative talents with companies in need of digital, creative, and marketing professionals. With over 30 years of experience in the industry, they understand the unique needs of creative teams and provide tailored staffing solutions. Artisan Talent prides itself on delivering exceptional service, building lasting partnerships, and helping clients achieve their creative goals.

11 - 50 employees

Founded 1988

🤝 B2B

🎯 Recruiter

📋 Description

• Own onboarding, implementation, and go-live for enterprise clients, coordinating with professional services, product, and engineering to ensure a smooth and successful launch • Lead strategic business reviews, executive-level check-ins, and ROI discussions with C-suite and senior stakeholders • Monitor adoption, usage, health, and key success metrics (e.g., value delivered, ROI, retention, NPS) • Proactively identify upsell, cross-sell, and expansion opportunities within your accounts • Serve as the primary point of customer escalation, managing complex issues and coordinating resolution with internal teams • Advocate for your clients internally—convey product feedback, feature requests, and customer pain points to drive roadmap prioritization • Build and maintain lasting relationships, ensuring clients view us as a strategic partner, not just a vendor • Develop playbooks, scalable processes, and best practices for Enterprise CSM across the organization

🎯 Requirements

• 5+ years experience in Customer Success, Account Management, or Client Services in a B2B SaaS environment • Experience managing enterprise clients (e.g. $100K+ ARR accounts) • Demonstrated track record of driving retention, upsell, expansion, and renewal in large accounts • Strong executive presence; comfortable presenting to C-level stakeholders and leading strategic discussions • Excellent communication, influencing, and negotiation skills • Analytical mindset; ability to synthesize data into actionable insights • Collaborative, cross-functional working style — you’ll partner tightly with product, engineering, sales, marketing, and support • High degree of autonomy, proactivity, organization, and ability to juggle multiple complex accounts.

🏖️ Benefits

• Professional development opportunities