Administrative Assistant – Medical Scheduling

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Arttha Gestão & RH

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Arttha Gestão & RH is a Brazilian HR consulting and solutions hub that provides strategic human resources services, including recruitment and selection, leadership development, training, organizational development, and HR technology implementation. With over 30 years of experience and a pioneering role in applying artificial intelligence to HR consulting in Bahia, the firm serves corporate clients (B2B), handling large-scale resume screening, talent acquisition projects, and people-centered strategies to improve processes and business results.

📋 Description

• Answer and respond to messages received through various channels, classifying requests and prioritizing urgent cases • Maintain cordial, clear communication aligned with the clinic's tone • Record important patient information in the system or spreadsheets • Advise patients on how consultations work, the physician's profile, fees, insurance coverage, required documentation, and preparation instructions • Schedule appointments, suggest alternative dates, enter and confirm data accurately, and update control spreadsheets • Keep constant contact with partner reception teams to open, adjust, and close schedules, resolve scheduling conflicts, and communicate changes that affect patients • Receive and organize requests for evaluations, second opinions, or referrals, collecting basic information and ensuring follow-up until the appointment • Update scheduling spreadsheets, pending items, waiting lists, and data for reports • Organize regular backups and confirm details with patients to prevent no-shows and errors • Maintain a welcoming approach, noting patients' special needs and reviewing the schedule daily to identify potential conflicts

🎯 Requirements

• High school diploma • Practical experience with Google Drive (Docs, Sheets, Google Calendar) • Proficiency in Microsoft Office (Word, Excel, PowerPoint) • Basic knowledge of WhatsApp Business (broadcast lists, labels, simple automations) • Resident of Salvador, BA • Comfortable operating across multiple channels: telephone, WhatsApp, email, social media • Preferred: University degree completed or in progress • Preferred: Previous experience in medical offices, clinics, or hospitals • Preferred: Experience with call center or customer service routines • Preferred: Basic familiarity with medical terminology • Preferred: Familiarity with automated spreadsheets or dashboards

🏖️ Benefits

• Meal allowance of R$12.00 per day • Internet allowance