Intake Specialist

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Ascension Business Solutions LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

🎯 Recruiter

⚡ Productivity

B2B • Recruitment • Productivity

Ascension Business Solutions LLC is a provider of virtual assistant services that specialize in supporting home care agencies and healthcare organizations with administrative operations. They offer recruiter, scheduler, intake coordinator, virtual receptionist, after-hours/on-call support, and data migration services, emphasizing cost savings (50–60%), HIPAA-compliant data security, and tailored onboarding and training. Their services are positioned to reduce administrative burden, improve operational efficiency, and allow clients to focus on patient care.

📋 Description

• Monitor referral portals and communication channels for new patient referrals • Review referrals for completeness and accuracy • Coordinate with case managers, clinicians, and referral sources to progress referrals toward Start of Care (SOC) • Conduct patient welcome calls when assigned, including verification of Primary Care Provider (PCP) details • Track, rehome, or close declined referrals following documented procedures • Respond to patient intake inquiries via phone, email, or EHR systems • Collect and verify demographic, medical, and insurance information • Explain intake steps, required documentation, and next steps clearly and empathetically • Verify insurance eligibility through Medicare, Medicaid, and private payer portals • Confirm authorization requirements and coverage details as documented • Prepare, send, and track required intake and referral documentation • Enter and maintain accurate patient information in EHR/EMR systems (e.g., WellSky, AlayaCare, AxisCare, or similar platforms) • Track unsigned orders and follow up with PCP offices for completion • Support Medicaid billing processes by preparing and submitting claims as assigned

🎯 Requirements

• Graduate of a 4-year course or a Bachelor’s degree • Experience in healthcare administration, medical intake, patient access, or billing support • Strong understanding of intake workflows, insurance verification, and documentation standards • Excellent English communication skills (written and verbal) • Strong attention to detail, follow-through, and time management • Ability to work independently while following structured processes and SOPs • Familiarity with Google Workspace, Microsoft Office, Slack, and similar tools • Willing to work an 8-hour graveyard shift - PH Time, aligned with U.S. business hours • Stable internet connection (Minimum of 100MBPS for Download Speed; Minimum of 50MBPS for Upload speed) and reliable computer equipment (Minimum of Intel Core i5 or equivalent with minimum 8GBs of RAM) - With backup device. • Preferred (but not required): Philippine Registered Nurse or with at least 2 years of Healthcare Background. • Experience in home health, hospice, or medical office settings • Familiarity with EHR/EMR platforms (WellSky, AxisCare, AlayaCare, etc.)

🏖️ Benefits

• Competitive compensation package starting at ₱30,000 - ₱45,000 commensurate with experience and role alignment • Paid training and structured onboarding • Fully remote work setup, including a company-issued laptop and noise-canceling headset (subject to role and eligibility guidelines) • HMO health coverage, subject to company eligibility requirements • Performance-based annual salary increases • Paid Time Off (PTO) to promote work-life balance and well-being • Retention bonus for long-term team members • Referral bonus program • Performance bonuses and incentive programs are available upon reaching 6 months of tenure