Associate Implementation Specialist, Americas

🕒 April 15

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

Ashby helps scaling companies achieve their ambitious growth targets. With Ashby, teams of all sizes can run a fast and efficient hiring process. Trusted by companies including Opendoor, Figma, Notion, Deel and Modern Treasury.

📋 Description

• As our Associate Implementation Specialist, you will own execution of the technical configuration for a defined set of new Ashby customers. • You will partner closely with an Implementation Specialist to confirm customer requirements before leading the tailored configuration of native platform functionality. • As initial configuration concludes, you will define and carry out a testing plan ahead of go-live. • You will also document final configuration choices made to ensure visibility and allow for ongoing optimization post-launch.

🎯 Requirements

• Complex SaaS Implementation & Project Management: You have deep experience contributing to or owning implementation projects for complex SaaS products. • Customer Centricity: You are adept at understanding enterprise customer needs and tailoring implementation configurations to meet their specific requirements. • Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies. • Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. • Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value. • Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems. • Cross-functional Collaboration and Communication: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations.

🏖️ Benefits

• Offers Equity