Process Assurance Analyst

Job not on LinkedIn

🕒 December 22, 2025

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 75%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aspire Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏨 Hospitality

📦 Logistics

🏗️ Construction

Hospitality • Logistics • Construction

Aspire Software is a company that focuses on acquiring and nurturing businesses with a strong foundation in outstanding products and passionate teams. As part of the Valsef Group, Aspire Software offers resources, knowledge, and a suite of best practices to enhance and expand operations for continuous improvement and sustainable growth. The company emphasizes decentralization to unlock innovation and adaptability within its acquired entities. Aspire Software is dedicated to serving its customers through long-term technology partnerships, leveraging capital and expertise in various verticals to grow both the businesses and individuals involved.

📋 Description

• Act as the central link between Operations (Support, Implementation, and Customer Success) and Technology • Manage task escalation, ensuring clear, validated, and well-structured requests reach Engineering, Data, and Infrastructure • Monitor and manage the ticket flow in Jira Service Management, integrated with HubSpot • Read and interpret escalated tickets to identify the actual nature of requests • Validate tickets for required evidence, such as logs, screenshots, and reproduction steps • Translate technical terms for the support team and vice versa, ensuring alignment between areas

🎯 Requirements

• Queue management (triage), monitoring and handling tickets in Jira Service Management integrated with HubSpot • Written and verbal communication to describe complex issues clearly and in a structured, easy-to-understand manner • Analytical ability to investigate root causes and distinguish user errors from system faults • Organization and time-management to handle multiple tasks simultaneously and meet SLA deadlines • Familiarity with Jira Service Management and HubSpot • Collaborative mindset, with patience and empathy to work with different teams • Knowledge or experience with notary offices, notaries, and land/property registry processes is a plus • Basic understanding of SaaS system logic, APIs, or databases is a plus