Customer Success Manager – Mobile Access

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ASSA ABLOY Opening Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

ASSA ABLOY Opening Solutions is a leading provider of security technology, specializing in the development and production of mechanical and electromechanical locking systems, access control solutions, and locking systems for various residential, commercial, and public buildings. The company is known for its innovative products that ensure safety and comfort, catering to diverse environments from healthcare facilities to educational institutions. With a comprehensive range of solutions, ASSA ABLOY enables secure and smooth movement of people, goods, and information across multiple sectors.

📋 Description

• Lead and manage the end-to-end onboarding process for new Mobile Access users • Develop and deliver tailored onboarding programmes, resources, and tools to support adoption and long-term engagement • Educate channel partners on HID Mobile Access products, services, and best practices • Conduct regular partner training sessions and webinars on new features, updates, and industry trends • Develop and maintain partner relationships aligned with business goals and customer success objectives • Monitor customer satisfaction, activation metrics, adoption trends, and other KPIs • Implement strategies to increase activation rates, improve engagement, reduce churn, and support annual subscription renewals • Identify upsell and cross-sell opportunities with commercial teams • Engage end users to understand usage patterns, future plans, challenges, and support needs • Liaise between end users, partners, and internal HID teams to address issues and improve customer experience • Gather customer feedback and business intelligence and share actionable insights with product, development, sales, and service teams

🎯 Requirements

• Ideally 10+ years of direct customer engagement in a non-sales support function • Strong verbal and written communication skills • Ability to handle complex customer requests • Proactive analytical, interpersonal, and communication skills • Ability to build relationships remotely • Ability to work independently, form judgments, provide insights, and drive change • Ability to build relationships across departments and seniority levels • Strong collaboration and networking skills • Excellent customer engagement and relationship skills • Ability to diplomatically handle complex customer requests • High personal and professional integrity • Strong knowledge of the HID Mobile ID portfolio and associated internal processes • Full fluency in English, spoken and written • Additional European language is a plus • Proficiency in Microsoft Teams, Word, Excel, and PowerPoint • Proficiency in Salesforce CRM • Must be currently and legally authorized to reside and work in the hiring country • Immigration sponsorship is not available

🏖️ Benefits

• Competitive salary and rewards package • Competitive benefits and annual leave offering, allowing for work-life balance • Vibrant, welcoming and inclusive culture • Extensive career development opportunities and resources • Flexible work environment • Flexible work arrangements • Job sharing or part-time work options • Global team environment • Regular feedback, training, and development opportunities • Disability assistance or accommodation during the application process or to perform essential job functions