Customer Success Manager

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ASSA ABLOY Opening Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🔐 Security

🔧 Hardware

🤝 B2B

Security • Hardware • B2B

ASSA ABLOY Opening Solutions is a leading provider of security technology, specializing in the development and production of mechanical and electromechanical locking systems, access control solutions, and locking systems for various residential, commercial, and public buildings. The company is known for its innovative products that ensure safety and comfort, catering to diverse environments from healthcare facilities to educational institutions. With a comprehensive range of solutions, ASSA ABLOY enables secure and smooth movement of people, goods, and information across multiple sectors.

📋 Description

• Lead onboarding sessions, train customers on platform features, and set them up for long-term success • Build strong relationships across a portfolio of accounts • Partner with Sales during the pre-sales process to support proof-of-concept evaluations • Own the renewal process for your accounts • Conduct regular reviews to assess performance, identify risks and opportunities • Actively use AI tools to scale your book of business • Partner with Product, Sales, and Support to champion customer needs

🎯 Requirements

• College/University degree (preference for specialization in related curricula) or work experience commensurate with minimum high school/GED diploma • 3+ years in Customer Success, Account Management, or a similar customer-facing role • Background in software/SaaS • Proficiency in Microsoft Office tools • Previous experience at a startup or small company is highly preferred

🏖️ Benefits

• Competitive compensation and benefits package including bonus • 401(k) plan • Education assistance • Company car • Environment reflecting commitment to employees