Vendor Success Manager

🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

B2B • SaaS • Artificial Intelligence

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Own implementation phase through onboarding, training, executive sponsored meetings and goal/ KPI setting • Collaborate with internal teams through onboarding integration to create a strong foundation for partnership • Leverage Partner operational and CSAT data to track performance while proactively engaging with Vendors to maintain momentum and course correct as required • Track KPIs such as velocity of implementation, lead generation by vendor, revenue generated, vendor retention and satisfaction rate, residual reports • Build trusted relationships with key stakeholders within Modernizing Medicine and the Vendor organization to facilitate all areas of support directly related to Vendor Growth • Review the progress of Vendor Growth and ensure that milestones and KPIs are met, and that Vendors are successful • Drive revenue by cross selling services • Introduce, demonstrate, and sell new products and services to the partner community • Be responsible for the retention of vendors and recognition of at-risk characteristics and red flags • Be able to identify potential in accounts by studying current business, evaluating additional needs of our vendors and analyzing opportunities • Create and execute action plans on behalf of the vendor to engage appropriate cross functional teams to contribute to development, integration efforts, marketing, and channel (services) sales • Host training and webinars to get vendor sales teams up to speed on Modernizing Medicine product and service offerings • Work with Business Development managers to provide support by way of collateral resources, training support, etc

🎯 Requirements

• Bachelor's Degree required; Business, Technology, or related area preferred • Project Management experience preferred • 3+ years working in a experience in professional services, management consulting, customer success, business development, or another client-facing role • 2+ years experience creating, building, and managing vendor relationships or related experience preferred • Experience with Modernizing Medicine Solutions or EHR/PM Preferred • Experience providing technical and configuration assistance • Proven innovative thinker who is able to blend technology and business strategy • Experience building and maintaining strong relationships with a diverse set of internal and partner stakeholders including alliance, sales marketing, operations, finance, & legal • Ability to negotiate skillfully in tough situations; have a "win win" philosophy • Highly motivated and comfortable acting in an independent capacity

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations • Zen, and wellness rooms within our BRIC headquarters