Director of RCM Account Management

🕒 May 12

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Assembly Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

💸 Finance

☁️ SaaS

Healthcare Insurance • Finance • SaaS

Assembly Health is dedicated to elevating financial performance for healthcare providers through innovative revenue cycle management and back-office solutions. Their expert team and technology optimize processes, allowing healthcare organizations to focus on delivering quality patient care. With a comprehensive approach that includes analytics, compliance consulting, and staffing services, Assembly Health serves a wide array of physician specialties and long-term care communities across the United States.

📋 Description

• Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement. • Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning. • Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions. • Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance. • Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership. • Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs. • Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance. • Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement. • Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards. • Drive account growth and retention by identifying opportunities for new services or expanded partnerships. • Support contract renewals, pricing discussions, and proposal development for strategic accounts. • Proactively address risk areas and implement retention strategies for at-risk clients. • Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing. • Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program. • Ensure compliance with all applicable government regulations and industry standards. • Lead or participate in special projects and perform additional duties as needed to support evolving business priorities.

🎯 Requirements

• Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience. • 8+ years of progressive experience in revenue cycle management or healthcare operations. • 5+ years in a leadership role, managing client-facing account management teams. • Proven track record of managing enterprise-level clients, including direct engagement with C-suite and board executives. • Demonstrated success in driving client satisfaction, retention, and growth through strategic account oversight • Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.). • Experience with RCM platforms (NextGen preferred), automation tools, and a strong technical aptitude. Specialty RCM knowledge in podiatry a plus. • Strategic thinker with strong analytical and problem-solving capabilities. • Exceptional communication, relationship management, and organizational skills with a client first mindset • Adaptable to change and willingness to learn different processes—we are Assemblers, after all! • Ability to perform effectively in a fast-paced and dynamic environment • Prolonged periods of sitting at a desk and working on a computer; ability to occasionally lift or carry up to 10 pounds

🏖️ Benefits

• medical • dental • vision • 401(k) • paid time off • company bonus programs