Implementation Manager

🕒 March 31

🗽 New York, Ohio – Remote

🗽 New York – Remote 🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AssistIQ

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • AI • SaaS

AssistIQ is a company that provides advanced technological solutions for managing healthcare supply chains. It employs computer vision and machine learning through its platform, AIQ Capture, to accurately track and capture the usage of medical supplies and implants without the need for barcodes or special hardware. By integrating with key systems like EHRs and ERPs, it aims to reduce costs, improve charge capture, and provide actionable insights from data to optimize healthcare operational efficiency. AssistIQ's solutions help in minimizing waste, ensuring supply visibility, and streamlining clinical documentation, ultimately empowering perioperative, clinical, and finance teams to focus more on patient care.

📋 Description

• Plan and execute product implementation at customer locations from discovery to live deployment, including but not limited to: • Building and maintaining positive relationships with product end users and communicating effectively with key stakeholders including on-site clinical teams, IT, managers, supply chain/logistics and administration. • Completing on-site customer discovery meetings and product demos to understand customer needs and opportunities. • Identifying product gaps, customer, and internal risks to product implementation. • Partnering with the internal Product team to outline customer needs. • Completing on-site training for end users and ensuring end user acceptance. • Communicating with various customer stakeholders with project updates throughout the implementation process. • Identifying and escalating potential risks to the implementation scope or timeline in a timely manner. • Ensuring smooth transition to customer success team post go-live. • Ensuring internal and external visibility into implementation progress and milestones for the customer through reporting and stakeholder meetings. • Conduct user acceptance testing post go-live with end users and communicate product feedback for improvements. • Continuously improve implementation processes, including: • Evolving training materials for superusers and other clinical teams, as required, striving for standardization and scalability. • Refining implementation playbook and processes, leveraging feedback from customers. • Be the “boots on the ground” to drive product improvements and expansion opportunities: • Partner with the product team to improve product post go-live by gathering and delivering product feedback to the product team and understanding the strategic impact of any requested / required features.

🎯 Requirements

• Led software and/or hardware implementations, ideally in healthcare IT (OR and supply chain a bonus but not a requirement) for multiple end user types with various training requirements and strategies. Experience in Surgical ORs or procedure rooms is an asset but not required. • Ability to manage key project stakeholder relationships and provide tracking and updates to the internal team as well as customer operational stakeholders. • Experience providing support during pre and post go-live and creating successful transitions to customer success teams. • Demonstrated capability for problem-solving, prioritization and project management. • Excellent interpersonal skills. • Ability to synthesize information, think quickly and drive changes. • Strong communication (verbal, presentation, written) and time management skills. • A current driver’s license. • 55%+ travel required

🏖️ Benefits

• Health insurance • 3 weeks of vacation • 10 sick days • Flexible work hours • Top of class culture