Implementation Manager

🕒 March 31

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Hightouch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

☁️ SaaS

Marketing • Advertising • SaaS

Hightouch is a Composable Customer Data Platform (CDP) that enables marketing teams to personalize and optimize campaigns using customer data and AI decisioning. Built on your data warehouse, Hightouch allows for real-time personalization, audience segmentation, and journey orchestration without writing code. It integrates with over 200 tools, turning data infrastructure into actionable insights for marketing, advertising, and data teams. Hightouch empowers organizations to maintain control over their data while offering advanced features like audience targeting and conversion tracking to enhance advertising reach and campaign performance.

📋 Description

• Drive the onboarding process for customers, working closely with Technical Account Managers to ensure alignment between technical execution and customer success objectives • Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements • Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders • Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices • Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions • Partner with Technical Account Managers to identify and resolve technical blockers that could impact customer success • Build relationships with technical stakeholders within customer organizations • Contribute to product development by providing feedback to our engineering team • Standardize and automate implementation processes to increase team efficiency and customer satisfaction

🎯 Requirements

• 5-10 years of experience in technical implementation, solutions architecture, or similar roles with enterprise software • Strong technical background with hands-on experience in data integration, APIs, and enterprise architecture • Proven track record of successfully managing complex technical implementations while maintaining clear communication with a variety of stakeholders • Experience creating and optimizing implementation processes that can scale across an organization • Excellence in technical project management with ability to manage multiple concurrent implementations • Strong presentation and facilitation skills with ability to command a room of technical and business audiences • Experience working with data warehouses, ETL processes, and marketing technology is a plus • Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

🏖️ Benefits

• Meaningful equity compensation in the form of ISO options • Early exercise and a 10 year post-termination exercise window