Manager, Strategic Account Manager – Pharma Client

🕒 March 31

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

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AssistRx

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

Healthcare Insurance • Pharmaceuticals • SaaS

AssistRx is a company that specializes in providing technology-enabled solutions and expertise to enhance patient access to therapy and improve healthcare outcomes. They offer integrated solutions for therapy initiation, patient support, and analytics, focusing on connecting all stakeholders in the specialty pharmaceutical industry, including patients, healthcare providers, specialty pharmacies, and life sciences organizations. AssistRx's platforms aim to streamline enrollment, reduce therapy disruptions, and utilize real-time data to improve the patient experience. Their solutions are designed to be flexible, interoperable, and scalable, enabling better results in the delivery and management of specialty therapies.

📋 Description

• **Client Strategy & Relationship Leadership** • - Serve as the primary strategic partner for assigned pharmaceutical manufacturer accounts, ensuring alignment between client objectives and AssistRx solutions. • - Build and maintain executive-level relationships with pharmaceutical brand teams, HUB leadership, and specialty pharmacy partners. • - Proactively identify growth opportunities, solution expansion, and risk mitigation strategies across the client portfolio. • - Lead client business reviews, performance discussions, and strategic planning sessions using data-driven insights. • **Operational & Financial Performance** • - Own and manage key account KPIs, including: • - Revenue retention and expansion forecasting • - Account profitability and resource optimization • - Accounts receivable performance and issue resolution • - Analyze operational and financial data to identify trends, risks, and opportunities for improvement. • - Partner cross-functionally with Operations, Product, Technology, Finance, and Compliance teams to resolve complex client issues and escalations. • **Team Leadership & Development** • - Directly manage and develop a team of **5–6 Strategic Account Managers**. • - Set clear performance expectations, coach team members, and drive accountability to KPIs and service standards. • - Lead hiring, onboarding, training, performance evaluations, and career development for direct reports. • - Foster a collaborative, solutions-oriented team culture focused on client success and continuous improvement. • **Innovation & Continuous Improvement** • - Champion new ideas, process improvements, and innovative approaches to enhance client experience and operational efficiency. • - Translate client feedback and market insights into actionable recommendations for internal teams. • - Thrive in a fast-paced, high-growth environment while balancing multiple priorities and stakeholders.

🎯 Requirements

• **Required Qualifications** • - Bachelor’s degree from an accredited four-year institution or equivalent professional experience. • - **7+ years of experience** in strategic account management, client strategy, or consultative sales roles. • - Demonstrated experience working with **pharmaceutical manufacturers, HUB services, and/or specialty pharmacy operations**. • - Proven ability to manage complex client relationships and deliver measurable business outcomes. • - Strong analytical and problem-solving skills with the ability to interpret data and drive strategic decisions. • - High level of technical proficiency, including advanced use of Microsoft Office tools (Excel, PowerPoint, Project, Visio). • **Preferred Qualifications** • - **3+ years of people management or supervisory experience**. • - Experience supporting enterprise-level pharmaceutical clients in a technology-enabled services environment. • **Key Competencies for Success** • - Strategic thinking with strong business and financial acumen • - Executive-level communication and presentation skills • - Ability to influence without authority across cross-functional teams • - Comfort navigating ambiguity and complex stakeholder environments • - Passion for client success, operational excellence, and team development

🏖️ Benefits

• - Supportive, progressive, fast-paced environment • - Competitive pay structure • - Matching 401(k) with immediate vesting • - Medical, dental, vision, life, & short-term disability insurance • - Opportunity to impact patient outcomes through data-driven healthcare technology. • - Collaborative and mission-driven culture that values innovation and continuous learning. • - Access to cutting-edge cloud technologies and modern data engineering tools. • - Competitive compensation, comprehensive benefits, and career growth opportunities