Bilingual Virtual Assistant – Medical Practice

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🔥 0 minutes ago

🗣️🇪🇸 Spanish Required

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Assist World

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Answer incoming patient phone calls via the practice's VoIP line (QUO/OpenPhone), including medication refill requests, scheduling questions, and general patient inquiries • Relay medication refill requests to the client for personal review and sign-off; do not send refills directly • Monitor and manage the practice email inbox, including incoming medical-record faxes and new-patient website inquiries • Inform prospective new patients that the practice has a temporary waitlist and is not currently scheduling new-patient appointments • Assist existing patients with questions about upcoming scheduled visits • Communicate directly with the client via WhatsApp, iMessage, or Zoom as needed • Help document and maintain SOPs during the practice's transition from an insurance-based to a cash-based model

🎯 Requirements

• Fluent in English and Spanish strongly preferred • HIPAA certified • Comfortable with VoIP/phone systems such as QUO/OpenPhone and standard email platforms • Minimum 3–4 years of relevant experience in a medical office, patient-facing role, or virtual assistant role • Strong attention to detail and discretion when handling sensitive medical information • Reliable and self-directed, comfortable working independently with light day-to-day oversight

🏖️ Benefits

• 100% remote • $50 birthday bonus • $200 testimonial bonus • No tracker

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