Client Services – Project Coordinator

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Serve as a primary point of contact for clients, ensuring a positive and professional experience • Build and maintain strong client relationships through consistent communication and follow-up • Manage client inquiries, requests, and escalations in a timely manner • Coordinate meetings, status updates, and stakeholder communications • Ensure client expectations, deliverables, and timelines are clearly communicated and managed • Support projects from initiation through completion, ensuring deadlines and deliverables are met • Coordinate internal teams, vendors, and stakeholders to ensure smooth project execution • Maintain project documentation, timelines, and status reports • Monitor project risks, dependencies, and action items • Assist with resource planning and workload coordination across teams • Develop and maintain operational processes, workflows, and standard operating procedures • Identify opportunities to improve efficiency and streamline administrative processes • Track project performance metrics and prepare management reports • Support process optimization and continuous improvement initiatives • Prepare client reports, project updates, and operational summaries • Maintain accurate records, documentation, and databases • Monitor project milestones and ensure timely completion of deliverables

🎯 Requirements

• Previous experience in Client Services, Customer Success, Account Management, Project Coordination, Operations, or a related role • Strong stakeholder and relationship management skills • Excellent written and verbal communication skills • Strong organizational and time management abilities • Ability to manage multiple projects and competing priorities simultaneously • Experience coordinating cross-functional teams and stakeholders • Proficiency with project management and collaboration tools • High attention to detail and strong problem-solving abilities • Experience working in a remote environment (preferred) • Exposure to project management methodologies such as Agile or Waterfall (preferred) • Experience using tools such as Asana, Monday.com, ClickUp, Jira, Trello, or similar platforms (preferred) • Experience supporting client-facing projects or service delivery teams (preferred) • Budget tracking, procurement, or financial administration experience (preferred) • Experience within professional services, consulting, marketing agencies, technology, or financial services environments (preferred)

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • $500 entry monthly raffle • NO TRACKER. NO PROBLEM