Medical Customer Support – Administrative Assistant

Job not on LinkedIn

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🌐 Philippines, South Africa – Remote

🇵🇭 Philippines – Remote 🇿🇦 South Africa – Remote

💵 $600 - $800 / month

⏱ Part Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Manage day-to-day customer support communication primarily via email • Respond to customer questions, requests, and product-related issues in a timely and professional manner • Communicate with healthcare professionals, including nurses, physicians, and clinical teams • Use understanding of medical terminology to accurately understand and respond to customer needs • Escalate complex product or technical issues to appropriate team members • Manage and coordinate scheduling and appointments • Support the Head of Product by taking ownership of customer-facing administrative and communication tasks • Maintain organised records and documentation • Assist with general administrative tasks as required • Work collaboratively with the wider team through Slack and Notion • Help provide a positive and professional customer experience across every interaction

🎯 Requirements

• Previous experience in healthcare administration, medical reception, clinical administration, medical customer support, or a similar environment • Training or practical knowledge of medical terminology is essential • Excellent written English and strong written communication skills • Strong attention to detail and organisational skills • Comfortable communicating professionally with healthcare professionals via email • Able to understand customer issues, identify what is required, and take appropriate action • Comfortable working independently and managing multiple priorities • Strong computer literacy and confidence learning new technology • A proactive, solutions-focused approach • Experience working with hospitals, clinics, physicians, nurses, or other healthcare professionals • Previous experience in a remote administrative or customer support role • Experience working within a technology or SaaS environment • Familiarity with Slack, Notion, or similar collaboration tools • Experience supporting customers with software or technology products

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • NO TRACKER. NO PROBLEM