Patient Coordinator – Functional Medicine Practice

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Assist World

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Assist World> Assist World is a virtual assistant staffing and outsourcing company that matches businesses with vetted remote assistants across administrative, accounting, customer service, sales, social media, e-commerce, and industry-specific roles. They provide rapid discovery, matching, and onboarding, a management dashboard and dedicated account managers, and a satisfaction guarantee with rematch or refund options. Assist World serves businesses globally, emphasizes cost-effective, flexible staffing (part-time or full-time) with no long-term lock-ins, and promotes a bench of thousands of pre-vetted assistants for scalable teams.

📋 Description

• Answer incoming patient phone calls in a professional and empathetic manner • Respond promptly to patient text messages and general inquiries • Manage inbound faxes and route documentation appropriately • Provide patients with scheduling assistance and general practice information • Deliver an outstanding patient experience across all communication channels • Schedule and coordinate patient appointments • Maintain and update patient records within the electronic medical record (EMR) system • Upload and organize clinical documentation and laboratory results • Support providers with day-to-day administrative tasks • Ensure all documentation is accurate and completed in a timely manner • Monitor communication queues and ensure timely responses • Assist in maintaining efficient administrative workflows • Coordinate internally with the clinical team to support patient care • Help identify opportunities to improve operational efficiency as the practice grows

🎯 Requirements

• Previous experience in a U.S. medical office, healthcare administration, or patient coordination role • Excellent spoken and written English with a clear, professional telephone manner • Strong customer service and interpersonal communication skills • Experience handling patient phone calls and appointment scheduling • Exceptional organizational skills and attention to detail • Ability to work independently while managing multiple priorities • Understanding of HIPAA and patient confidentiality requirements • Experience working in functional medicine, primary care, concierge medicine, or specialty medical practices (preferred) • Familiarity with Cerbo EMR, Spruce, or similar healthcare software (preferred) • Experience coordinating patient communications across phone, text, and email (preferred) • Prior remote healthcare support experience (preferred)

🏖️ Benefits

• 100% REMOTE • $50 birthday bonus • $200 testimonial bonus • $500 entry monthly raffle • NO TRACKER. NO PROBLEM