Data Center Practice Lead

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $132.2k - $208.8k / year

⏰ Full Time

🟠 Senior

📊 Data Scientist

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Astreya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide.

📋 Description

• Own the long-term strategy, roadmap, and vision for Data Center services. • Develop scalable service offerings (NOC, DC Operations, Cabling and network gear deployment, Smart Hands, Monitoring etc.). • Perform market and competitive research to stay ahead of technology trends. • Build pricing models, delivery frameworks, and cost structures. • Define success metrics, SLAs/SLOs, KPIs, and performance standards. • Partner with leadership on P&L management, margin optimization, and growth strategies. • Identify and evaluate strategic technology partners, platforms, and tools. • Act as the primary SME for Data Center solutions. • Support RFP/RFI/RFQ processes with architecture inputs, SOW creation, and LOE estimates. • Lead customer discovery workshops and technical deep dives. • Validate proposed solutions for scalability, security, cost efficiency, and operational readiness. • Collaborate with Sales and Service Delivery Managers to shape account strategies and technical roadmaps. • Present complex solutions to executive stakeholders in clear business terms. • Define talent profiles, skill matrices, and resource plans to support new service opportunities. • Create and maintain delivery playbooks, SOPs, runbooks, escalation matrices, and operational workflows. • Partner with Delivery leaders to drive operational excellence across all engagements. • Ensure strict adherence to SLA/SLI commitments, MTTR/MTTA targets, and QoS metrics. • Oversee technical escalations; guide teams through RCA and service improvement initiatives. • Champion continuous improvement, automation, and tooling enhancements. • Standardize best practices across global regions (Americas, APAC, EMEA).

🎯 Requirements

• 10+ years designing, deploying, and supporting enterprise or hyperscale data centers. • Deep understanding of physical network architecture: routing, switching, firewalls, optical transport, load balancing, wireless, and site interconnect. • Experience with data center physical infrastructure (rack/stack, structured cabling, power/cooling, IDF/MDF layouts, fiber plants). • Familiarity with monitoring and observability platforms, automation frameworks, CMDB, and ITSM processes. • Strong knowledge of NOC operations: incident lifecycle, SLO/SLA management, MTTA/MTTR optimization, noise reduction, and escalation models. • Experience with multisite, globally distributed network design and operations. • Cloud network integration (AWS, GCP, Azure) experience is a plus, Certifications from vendors like Cisco, Arista are a plus. • Proven experience leading a technical practice or large service line. • Strong pre-sales, client-facing, and executive communication skills. • Ability to guide cross-functional teams across architecture, delivery, PMO, and operations. • Expertise in developing structured processes, documentation, and operational playbooks. • Strong business and financial acumen: margin management, labor models, utilization, and resource planning. • Ability to coach and mentor technical teams; build capability and career pathways.

🏖️ Benefits

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only • Dental provided through UHC Nationwide • Vision provided by UHC • Flexible Spending Account for Health & Dependent Care • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific) • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera • Corporate Wellness Program provided by Goomi Group • Employee Assistance Program • Wellness Days • 401k Plan • Basic and Supplemental Life Insurance • Short Term & Long Term Disability • Critical Illness, Critical Hospital, and Voluntary Accident Insurance • Tuition Reimbursement (available 6 months after start date, capped) • Paid Time Off (accrued and prorated, maximum of 120 hours annually) • Paid Holidays • Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law