Customer Service Representative

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🕒 April 3

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ASuperior Contact Center

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1976

🤝 B2B

B2B • Customer Service • Professional Services

ASuperior Contact Center is a dedicated provider of 24/7 live answering services and customer support, catering to various business communication needs. With a focus on making client interaction easy and efficient, ASuperior offers tailored solutions such as live chat, business texting, lead response management, and device monitoring. Their experienced team ensures that every customer inquiry is handled promptly, helping businesses improve customer satisfaction and maintain seamless communication.

📋 Description

• Take inbound calls, gathering essential information from callers while working from the comfort of your home. • Record and relay messages, answer questions, and direct calls as needed in a sometimes fast-paced environment. • Full-time staff will typically work 36-40 hours weekly, filling 7-8 hour shifts five days a week. • Part-time staff will typically work 12-24 hours weekly, filling 4-8 hour shifts 3-4 days a week.

🎯 Requirements

• Excellent communication skills, both verbal and written. • Positive attitude, friendly, and knows how to listen. • Punctual and reliable. • Understands how to navigate a computer and has great typing skills. • Willing to perform and be held to a high standard. • Carries the mindset of continual improvement. • Able to work one day every weekend and four days during the week every week. • Commit to being available every day Sunday through Thursday or Tuesday through Saturday. • Able to commit to working 6-8 hours per day between the hours of 7:00 am to 11:00 pm (10 and 12-hour shifts also available).

🏖️ Benefits

• Health benefits available after 30 days of employment. • Company pays 70% of monthly medical premiums, including medical, dental, and vision plans. • 3% company match retirement plan. • 100% of a company-sponsored life insurance policy. • Vacation/leave time accrual begins at 90 days of employment.