Franchise Support Consultant

🕒 June 25

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Asurion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

👥 B2C

🛒 Retail

📡 Telecommunications

💰 Funding Round on 2018-08

B2C • Retail • Telecommunications

Asurion is a company that provides comprehensive tech support, repair, and protection services for a wide range of devices and appliances. They offer services such as device repair, replacement, and reimbursement through their uBreakiFix stores and protection plans. Customers can make claims, track their status, and calculate deductibles online. Asurion also provides live tech support and expert help for device setup and troubleshooting, ensuring that more than 30 million people have their tech running smoothly each year. Their services cover everything from phones and gaming consoles to home appliances, with personalized tech tips and support available on demand.

📋 Description

• Demonstrates expertise in all agreements between UBIF Franchisor and the Franchisees. • Takes ownership of store performance and franchise success within the consultant's region. • Builds influential relationships with franchise owners, managers, and technicians to identify and analyze areas of opportunities within the franchise and then develop improvement strategies based on those areas of opportunity. • Focusing on store performance, revenue generation, salesmanship, customer experience, inventory management, compliance, and operational efficiencies. • Routinely assess and analyze business performance reporting in order to make recommendations and develop strategies to enhance knowledge and skill of franchisees. • Conduct regular communication and follow-ups with assigned Franchisee owner groups and log all communications within internal Franchisor systems. • Directly support and align Franchisor resources to help measure, analyze, and enhance the performance of the franchisee. • Run and participate in various in-person and virtual meetings with a wide range of participants. • Adheres to internal standards, policies, and procedures. • Regularly assess Franchisee compliance to Franchisor brand standards, policies, and procedures.

🎯 Requirements

• A minimum of 2 years’ experience in sales, franchise operations, business consulting, multi location/district management, or relevant experience. • A minimum of 1 year of leadership experience is required. • Bachelor's Degree or equivalent experience in a related field. • Prior experience or involvement in: sales training, leadership development, customer/client service, or consulting is preferred. • Proficient in full O365 suite of applications, including the ability to analyze insights via PowerBI. • Proven ability to influence results and work with external stakeholders such as vendors, contractors, or franchisees. • Presentation/coaching skills. • Strong leadership, creativity, and analytical skills.

🏖️ Benefits

• Competitive pay and benefits including health, dental, and vision • Retirement savings plan • Paid time off • Continuing education support • Ongoing training to grow your skills