Control Desk Analyst, Junior

🕒 August 27

🇧🇷 Brazil – Remote

💵 R$2.2k / month

⏰ Full Time

🟢 Junior

🧐 Analyst

👻 Ghost score 7%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Atento

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

🤖 Artificial Intelligence

🏢 Enterprise

Consulting • Artificial Intelligence • Enterprise

Atento is a global customer experience (CX) and business process outsourcing (BPO) company that combines decades of contact center expertise with AI-driven tools and consulting to help enterprises transform their customer interactions and operations. The company offers CX consulting, BPO solutions across the customer lifecycle (acquisition, care, retention, collections, back-office), analytic-powered insights, and AI products such as conversational automation and agent knowledge assistants. Atento primarily serves enterprise clients across industries, focusing on operational efficiency, AI-enabled optimization, and tailored digital transformation.

📋 Description

• Monitor operational performance indicators, tracking productivity and service levels across the operation; • Identify deviations, bottlenecks, and opportunities to improve processes; • Track system incidents and their impact on operations, supporting incident resolution and communications; • Conduct operational analyses and prepare management and statistical reports; • Monitor SLA compliance and propose actions to ensure agreed-upon results; • Track the progress of operational activities, identifying risks and areas requiring action; • Support decision-making through the analysis of operational data and information; • Collaborate with different teams, contributing to process integration and the achievement of results.

🎯 Requirements

• Bachelor’s degree completed; • Knowledge of performance indicator analysis and report preparation; • Intermediate Excel skills; • Strong verbal and written communication skills; • Analytical mindset and logical reasoning; • Excellent organizational and planning skills; • Ability to work effectively as part of a team; • Results-oriented, with a strong focus on meeting deadlines. • Preferred: Experience in operational monitoring, Control Desk, or workforce planning; • Preferred: Knowledge of BI and data visualization tools; • Preferred: Experience tracking SLAs and performance indicators; • Preferred: Experience in customer service or Contact Center operations; • Preferred: Proactive and flexible profile, with strong interpersonal skills.

🏖️ Benefits

• To be defined