Monitoring Analyst – Junior

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IPV7

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Cloud Computing • Consulting

IPV7 is a business solution partner that specializes in engineering services, consulting, cyber security, network management, and cloud computing. The company provides tailored solutions for Internet Service Providers (ISPs), telecommunication companies, government, and enterprise sectors across Latin America. Its focus areas include technical and operational auditing, risk assessment, and strategic consultancy to facilitate robust network systems and software solutions.

📋 Description

• Monitor availability and performance of network assets, links and services • Track alarms, events, dashboards and metrics in Zabbix and Grafana • Perform initial incident triage, identifying impact, priority and necessary information • Execute basic diagnostics for connectivity, infrastructure and services • Assist with configurations of hosts, templates, items, triggers, discovery rules and maps in Zabbix • Support the creation and adjustment of dashboards and alerts in Grafana • Check basic collection failures via SNMP, ICMP, agents and APIs • Log and follow up on tickets, maintaining clear and complete information • Escalate to internal teams, clients, carriers and vendors according to escalation flows • Monitor incidents, contributing to SLA compliance • Identify recurring alarms and opportunities for improvement • Update procedures, documentation and knowledge bases • Perform shift handovers to ensure continuity of ongoing issues

🎯 Requirements

• Basic or practical knowledge of Zabbix • Familiarity with hosts, templates, items, triggers, discovery and maps • Knowledge of Grafana for reading, analyzing and making basic dashboard adjustments • Understanding of SNMP, ICMP and other monitoring methods • Basic knowledge of TCP/IP, IP addressing, DNS, VLANs, latency, packet loss and availability • Ability to interpret graphs, metrics, alerts and trends • Familiarity with ping, traceroute, MTR, nslookup/dig and SSH/Telnet • Basic Linux knowledge and willingness to develop skills in servers and infrastructure • Understanding of incident management, escalation and SLAs • Good communication, organization, attention to detail and availability to work shifts • Previous professional experience is desirable but not required • Courses, labs and academic or personal projects demonstrating familiarity with Zabbix, Grafana and networking are valued

🏖️ Benefits

• Ongoing professional development • Technical mentorship • Support for training and certifications relevant to the role