Customer Support Specialist, Remote

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2023-02

B2B • Enterprise • SaaS

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Provide offline (asynchronous) customer support; • Work with a focus on customer experience and satisfaction; • Perform back-office (BKO) activities; • Identify and analyze customer questions and requests; • Support contractual processes related to fixed-line products (data and voice); • Ensure proper routing and follow-up of requests.

🎯 Requirements

• Be at least 18 years old; • High school diploma (complete); • Experience in customer service; • Good verbal and written communication skills; • Proficiency with Microsoft Office and strong typing skills; • Empathetic, assertive communicator, analytical, conflict management, problem-solver, positive attitude and ability to personalize service;

🏖️ Benefits

• Transportation allowance (commuter benefit); • Meal and/or food allowance (meal voucher); • Life insurance; • Funeral assistance; • Childcare assistance / assistance for children with disabilities; • Product discounts; • Dental assistance (dental insurance); • Discounts at gyms / sports activities; • Educational partnerships with course discounts; • Career development plan; • Bullla Health & Credit benefit (discounts at pharmacies and stores, installment credit and salary advance).