Customer Service Assistant

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ASAAS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

🥽 AR/VR

📱 Media

🛍️ eCommerce

AR/VR • Media • eCommerce

ASAAS is a leading producer of 360° virtual tours in virtual reality. The company specializes in creating customized virtual tours, utilizing advanced technologies, including 360° video, drone technology, and interactive features, to enhance business visibility and engagement. With a commitment to quality and customer satisfaction, ASAAS offers immersive experiences for various industries, including schools, hotels, museums, and healthcare facilities, and aims to elevate online presence through innovative virtual solutions.

📋 Description

• Assist customers via chat, phone and email to understand their needs and the business's needs and recommend the best use of Asaas • Resolve customer issues and be accountable for the accuracy of information provided • Work responsibly to meet assigned targets • Prioritize tasks and meet deadlines for service completion.

🎯 Requirements

• High school diploma • Previous customer service experience • Good verbal and written communication skills • Comfortable with technology (using laptops, spreadsheets, systems and Google tools) • Basic knowledge of banking/payment topics (payment methods, receivables anticipation and invoices).

🏖️ Benefits

• Medical and dental coverage with no co-pay • Life insurance • Allowance for medication purchases and for physical activity • Partnership with Neon for team financial wellness • Partnership with Zenklub for four free monthly sessions with a therapist or nutritionist • Quick massages at headquarters • Flexible meal benefit via credit card • Childcare allowance • Parental support program • Extended maternity and paternity leave • In-company training platform • Education assistance that subsidizes 70% of tuition for degrees and language courses • Home office allowance • Work equipment provided • Furniture allowance • Partnership with WOBA for coworking access across Brazil • Day off during the birthday month • Happy hour allowance • Referral bonus for new hires • Bonus based on annual targets • Stock option plan • Casual, relaxed environment with no dress code