Customer Success Consultant

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Confiance Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🔧 Hardware

🤝 B2B

Hardware • B2B

Confiance Medical is a Brazilian medical device manufacturer specializing in videocirurgery systems and endoscopic equipment. The company designs and produces integrated surgical video towers, 4K and Full HD cameras, medical-grade monitors, insufflators, laparoscopic optics and a wide range of surgical accessories, and also offers sales, rental, installation, maintenance, training and consulting services for hospitals and surgical teams. Confiance emphasizes national R&D, regulatory certifications (ANVISA, INMETRO, ISO), and a mission to expand minimally invasive surgery access across Brazil.

📋 Description

• Act in a technical and consultative capacity, supporting customers in the correct use of video surgery systems and other company technologies; • Perform installations, provide training, and support video-assisted surgical procedures with a specialized consultative approach to video surgery systems and other company technologies; • Conduct compelling product demonstrations, focusing on technical aspects and functionality, and tailor solutions to customers' specific needs to ensure high-quality service, technical support and customer satisfaction; • Advise customers on the appropriate use of features and the technical advantages of the systems; • Provide technical and operational support, acting proactively to resolve issues; • Work with organization and method, managing schedules, service calls, technical records and reports in internal systems; • Delight internal and external customers, building strong relationships that lead to referrals and new business opportunities; • Manage minor operational expenses within the company's compliance policies, ensuring responsible use of resources; • Ensure full alignment with ethics, compliance and organizational culture policies, maintaining the company's trust and credibility in the market.

🎯 Requirements

• Technical education in Electronics, Electrotechnics, Biomedical Equipment, Mechatronics or Mechanical fields; completed higher education or a minimum of 2 years' experience in the area; • Intermediate knowledge of hospital routines; • Intermediate knowledge of video-assisted surgical procedures; • Experience providing technical customer support; • Experience in customer-facing service; • Intermediate knowledge of mobile digital tools; • Cultural alignment with the company; • Willingness to travel; • Valid Brazilian driver's license (Category B); • Flexible working hours; • Availability to travel to serve the three states in the southern region of the country; • Residence in Porto Alegre and the metropolitan area or the state of Santa Catarina.

🏖️ Benefits

• Bonus • Bradesco Health Plan • SulAmérica Dental Plan • Transportation allowance / Ticket Car • Food basket (basic supermarket allowance) – R$ 652.60/month • Daily meal voucher – R$ 31.20 • Partnerships with SESI, SESC and WEX • Christmas gift kit • "Dia da Cigarra" (company-specific benefit day) • Birthday recognition ("Birthday of the Month") • Education allowance – R$ 382.20/month • "Família Mais Tranquila" (employee support program) • "Legado CM" (company legacy program) • "Só Alegria" (employee engagement program) • "Família Mais Inclusiva" (inclusion program) • Psicologia Viva (online mental health/psychology service) • "Meu Momento" (employee well-being program) • Wellhub (Gympass) • Home office allowance • Group life insurance • Bullla card (employee benefit card)