Junior Customer Success Analyst – Adoption

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🔥 17 minutes ago

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

SaaS • B2B • eCommerce

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Guide our clients through their first year, driving adoption, activation, and engagement at scale to ensure consistent results and renewal potential; • Analyze health and behavior metrics across the customer base to drive preventive actions and identify revenue expansion opportunities; • Manage a high-volume customer portfolio (approximately 180 accounts) with a focus on risks and opportunities; • Work consultatively to accelerate customers’ growth and their digital marketing and business strategies; • Create and execute 1:few programs to scale coverage across the customer base.

🎯 Requirements

• Previous experience in Customer Success at technology companies, focusing on managing high-volume customer portfolios; • Analytical skills to identify usage trends, detect risks, and uncover expansion and improvement opportunities; • Clear and concise communication skills, both verbal and written; • Strong organization and agility to manage multiple demands and execute your schedule effectively; • Proactive, solution-oriented mindset, collaborating with internal teams and contributing to goal attainment and customer success.

🏖️ Benefits

• Holistic Wellbeing: programs and benefits enabling self-care resources across five pillars: Emotional, Financial, Physical, Occupational, and Social. • Diversity & Belonging: promotion of inclusion and belonging, embracing differences.