Junior Customer Success Analyst – Adoption

🕒 July 8

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 36%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RD Station

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

📋 Description

• Support customers throughout their first year, driving adoption, activation, and engagement at scale • Analyze customer health and behavioral indicators to inform preventive actions and identify revenue expansion opportunities • Manage a portfolio of approximately 180 customers, focusing on risks and opportunities • Ensure customers remain aligned with their business goals • Act as a consultant to support customers’ growth and digital marketing and business strategies • Create and execute 1:few initiatives to expand customer coverage • Implement automated adoption strategies and educational campaigns • Foster sustainable, data-driven customer relationships • Reduce churn and identify growth opportunities

🎯 Requirements

• Previous experience in Customer Success at technology companies, with a focus on managing relationships across large customer portfolios • Analytical ability to identify usage trends, risks, expansion opportunities, and areas for improvement through data monitoring • Clear and concise verbal and written communication • Strong organizational skills and agility to manage multiple demands and effectively maintain schedules • An engaged, problem-solving mindset, with the ability to collaborate with internal teams and contribute to customer success and business goals

🏖️ Benefits

• Holistic well-being support through self-care initiatives and benefits across emotional, financial, physical, occupational, and social dimensions • A continuous learning environment with career development opportunities • An inclusive environment that promotes diversity and belonging • Support from experienced Customer Success professionals • Access to management and automation tools