Junior Customer Success Analyst – Construction Industry

🕒 June 27

🇧🇷 Brazil – Remote

⏳ Contract/Temporary

🟢 Junior

🏆 Customer Success

👻 Ghost score 39%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

InMeta

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🏗️ Construction

☁️ SaaS

🤝 B2B

Construction • SaaS • B2B

InMeta is a Brazilian SaaS platform that digitizes and centralizes construction site management across all phases of an enterprise. The platform offers integrated modules for quality management (audits, inspections, ISO/PBQP-h compliance), project/document control, access control (including turnstile and facial recognition), and post-construction customer service, accessible via web and mobile (offline-capable) and used across thousands of works in Brazil.

📋 Description

• Manage a portfolio of clients, monitoring engagement and platform usage • Take proactive action when clients show signs of disengagement • Build strong relationships with clients and map key stakeholders • Conduct regular check-in meetings and develop personalized success plans • Track metrics such as NPS, retention, and expansion • Create action plans based on performance indicators • Monitor platform usage, feedback, bugs, and enhancement requests • Communicate client information and needs to internal teams • Re-engage disengaged clients and anticipate or reverse Churn and Downsell situations • Identify and manage Upsell and Cross-sell opportunities • Serve as a liaison between clients and the Support, Product, and Finance teams • Contribute to support materials and training content • Train client teams on using the web platform and applications • When necessary, lead the onboarding of new clients, including configuration, training, and initial follow-up

🎯 Requirements

• Currently pursuing or holding a degree in Civil Engineering, Architecture, Production Engineering, Interior Design, or a related field • Interest in and familiarity with construction-site operations and the construction industry • Excellent verbal and written communication skills • Patience, resilience, and empathy when working with clients • Adaptability and the ability to collaborate effectively with different teams • Comfortable working with technology and data, with a willingness to learn a platform and interpret metrics • Experience in customer service/support or Customer Success is a plus • Experience at SaaS or technology companies is a plus • Experience in the construction industry or with technology solutions for the sector is a plus • Sales experience is a plus • Knowledge of CRM and customer support tools is a plus • Knowledge of construction projects/BIM is a plus • Knowledge of Quality Management/PBQP-H/ISO 9001 is a plus • Knowledge of Occupational Health and Safety is a plus • Knowledge of post-construction operations is a plus • Engagement under an independent contractor (PJ) arrangement

🏖️ Benefits

• iFood Benefits • Wellhub • Starbem • Paid time off • Commission • Innovative and collaborative work environment • Real opportunities for career growth