Customer Success Operations Analyst – Junior

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Buzzmonitor

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Buzzmonitor is a comprehensive, AI-enabled SaaS platform for social media management, social listening/monitoring, and multichannel customer service (CRM). It provides advanced social analytics, competitive benchmarking, real-time dashboards, omnichannel ticketing and team workflows, scheduling/publishing, influencer and trend insights, and reporting to help agencies and companies monitor brand relevance, manage customer support and extract actionable insights.

📋 Description

• Structure, review, and optimize Customer Success team processes; • Automate tasks, alerts, and updates between the CRM, support, finance, and product platforms; • Ensure the quality, organization, and standardization of data used by the team; • Identify bottlenecks in the customer journey and in the team's internal processes; • Create and maintain documentation for processes, workflows, and tools; • Train and support the team in using tools and adopting new processes; • Develop and refine internal materials and customer support content; • Use AI tools such as Claude, Gemini, and GPT to increase efficiency and improve team processes; • Monitor metrics and propose data-driven improvements.

🎯 Requirements

• Excellent verbal and written communication • Strategic, organized, and proactive mindset • Analytical skills and strong problem-solving ability • Good interpersonal skills and the ability to work cross-functionally with different areas of the company • Ability to manage multiple tasks and priorities • Proficiency in Excel or Google Sheets for organizing, analyzing, and tracking data • Familiarity with AI tools such as GPT, Claude, and Gemini for productivity and process optimization • Interest in technology, automation, data, and continuous improvement • Quick to learn and adopt new tools

🏖️ Benefits

• Salary advance • Medical insurance • Dental insurance • Childcare assistance • Profit-sharing (PLR) • Meal allowance • Short Day (reduced-hour workday) • Total Pass • Discount club • Day off during your birthday month • Therapy • Partnership with a language school