Assessoria VIP
11 - 50 employees
Founded 2018
☁️ SaaS
🤝 B2B
SaaS • B2B
Assessoria VIP is an online event-management platform that provides event planners, assessors and cerimonialists with tools to organize weddings, parties and corporate events. The SaaS solution centralizes event templates, vendor management, automated quotes, contract e-signature, guest lists and RSVP (including automated WhatsApp confirmations), financial tracking, task checklists, schedules and mobile apps, streamlining communication and operations between planners, clients and suppliers.
Junior Customer Success Analyst – Support
🔥 8 minutes ago
🗣️🇧🇷🇵🇹 Portuguese Required
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Assessoria VIP
11 - 50 employees
Founded 2018
☁️ SaaS
🤝 B2B
SaaS • B2B
Assessoria VIP is an online event-management platform that provides event planners, assessors and cerimonialists with tools to organize weddings, parties and corporate events. The SaaS solution centralizes event templates, vendor management, automated quotes, contract e-signature, guest lists and RSVP (including automated WhatsApp confirmations), financial tracking, task checklists, schedules and mobile apps, streamlining communication and operations between planners, clients and suppliers.
📋 Description
• Ensures customers have an excellent support experience • Assists customers via chat and WhatsApp • Resolves customers' questions and difficulties regarding the use of the platform • Analyzes and investigates customer reports for potential issues or frequent questions and, when necessary, escalates them to the tech team • Forwards feedback and suggestions to our product team • Creates follow-up reports.
🎯 Requirements
• Experience in SaaS support • Proactive and empathetic • Excellent written communication • Curiosity and willingness to learn new things • Investigative mindset to diagnose issues and find solutions • Organized with strong time management skills • Exclusive dedication (no concurrent employment)
🏖️ Benefits
• Meal allowance on Flash card: R$ 500 per month • Health insurance • Dental insurance • Total Pass (commuting benefit) • Day off on your birthday • Company culture
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