Customer Service Projects Lead

🕒 July 17

🇧🇷 Brazil – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solenis

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Solenis is a leading provider of specialty chemical solutions and services aimed at improving industrial operations and sustainability practices. The company serves various markets, including food & beverage processing, agriculture, pulp & paper, and oil & gas. Solenis is known for its innovative chemistries, advanced monitoring and control systems, and expert support, which enhance operational efficiencies and sustainability for its clients. With a focus on water treatment and process improvements, Solenis helps industries reduce costs, improve productivity, and attain environmental goals through bespoke solutions and consulting services.

📋 Description

• Lead technology deployment and operational improvement initiatives • Support billing quality and dispute-reduction efforts • Manage end-to-end project delivery • Provide cross-functional leadership and stakeholder management • Perform data analysis and produce executive reporting • Drive technology adoption and continuous improvement • Support global transformation initiatives

🎯 Requirements

• Bachelor’s degree in Business, Finance, Engineering, or a related field (Master’s degree is a plus) • 5–8+ years of experience in Order-to-Cash, customer service operations, finance, or process improvement roles • Proven experience leading cross-functional technology deployments, adoption, improvement, and transformation initiatives in a global environment • Strong analytical skills with the ability to translate data into practical solutions • Experience working with cross-functional and international teams to drive tool adoption and process improvement • Advanced knowledge of Excel and PowerPoint • Experience with SAP, Salesforce (SFDC), or similar ERP/CRM systems • Familiarity with automation, AI, and digital tools that improve process efficiency and customer experience is a strong advantage • Fluent English (mandatory) • Spanish (preferred/a plus)

🏖️ Benefits

• Competitive compensation • Comprehensive benefits, including medical, dental, and vision insurance • 401(k) retirement plan • Significant opportunities for professional growth and development