Team Leader II, Spanish Bilingual, Customer Service – Vehicle App

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Atento

WebsiteLinkedInAll Job Openings

89377 - 89377 employees

Founded 1999

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Post-IPO Equity on 2023-02

B2B • Enterprise • SaaS

Atento is a leading provider of Business Transformation Outsourcing (BTO) services, elevating the traditional Business Process Outsourcing (BPO) model by implementing strategic, enterprise-wide changes to enhance clients' performance and competitiveness. The company guides clients through the full cycle of customer experience transformation, offering innovative, outcome-based business models that maximize business value while optimizing Total Cost of Ownership (TCO). Atento operates across a diverse range of sectors, including financial services, telecom, retail, utilities, healthcare, automotive, media, travel and hospitality, and education. Its solutions encompass customer engagement, analytics, automation, AI/Cognitive technologies, and cybersecurity, leveraging methodologies such as Lean Six Sigma and design thinking for efficiency and user-centricity.

📋 Description

• Supervise and lead a team • Serve as the primary contact for client, operations manager, and operations director • Monitor operational KPIs • Maintain an analytical view of processes • Analyze and update reports • Prepare and manage work schedules • Close out and monitor timesheets/time records • Provide feedback • Manage direct reports

🎯 Requirements

• Minimum 18 years of age • Bachelor’s degree completed in Communications or a related field • Preferably at least 6 months of experience in customer operations • Knowledge of metrics: Service Level, ABS (absenteeism) and Quality • Intermediate computer skills, typing, and Microsoft Office • Advanced Spanish (written/reading/verbal) — will be assessed during one of the selection stages • Customer focus • Strong verbal and written communication skills • Planning and organizational skills • Flexibility • Negotiation, persuasion, and argumentation skills • Strong interpersonal skills • Leadership • Must have easy access to Atento Cabula Unit (Cabula, BA)

🏖️ Benefits

• Transportation allowance • Home office cost allowance • Meal voucher and/or food voucher • Life insurance • Funeral assistance • Childcare allowance / support for special-needs children • Employee discounts on products • Dental coverage • Medical/health coverage • Pet plan • Bulla (payroll-deductible loan/advance option) • Discounts on gyms and sports activities • Educational partnerships with discounted courses • Career development plan