Customer Success Analyst – Mid-level

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Build and maintain strong relationships with clients, acting as a trusted advisor • Deeply understand clients' needs and propose effective solutions using Thomson Reuters' product portfolio • Conduct product trainings and demonstrations for clients • Proactively identify opportunities to improve the customer experience and report them to internal teams • Manage and resolve customer issues or inquiries quickly and effectively • Monitor customer success metrics and recommend actions to achieve established goals • Contribute to the creation of support and communication materials that assist the customer journey

🎯 Requirements

• Proven experience in Customer Success, Customer Service, or related roles • Excellent written and verbal communication and interpersonal skills • Strong product knowledge with the ability to explain technical concepts clearly • Creativity to find innovative solutions to customer challenges • Excellent time management and organizational skills to handle multiple priorities • Demonstrated emotional intelligence and empathy in customer interactions • Persuasive ability to present the benefits of products and services • Strong collaborative problem-solving skills and the ability to work well in teams • Experience in the Financial Market • Experience in the Accounting sector is desirable

🏖️ Benefits

• Hybrid Work Model: We adopt a hybrid and flexible work environment (2–3 days per week in the office, depending on the role) • Flexibility and Work–Life Balance: “Flex My Way” consists of a set of policies designed to help manage personal and professional responsibilities • Professional Development and Growth: We promote a culture of continuous learning • Competitive Industry Benefits: We offer comprehensive benefits packages that include health and dental plans, two corporate mental health days, performance incentive programs, and resources for mental, physical, and financial wellbeing • Opportunities to engage in pro bono consulting projects and Environmental, Social, and Governance (ESG) initiatives