Account Manager

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🕒 February 25

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Atilus

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2005

🤝 B2B

📱 Media

B2B • Media

Atilus is a veteran-owned digital marketing agency based in Fort Myers, Florida that provides web design and development, SEO, PPC advertising, hosting and maintenance, and managed digital marketing services to help businesses increase leads and online visibility. Founded in 2005, Atilus works with clients across industries (marine/boating, construction, health & wellness, home services, nonprofit, real estate, tourism), offering responsive websites, content and citation-driven SEO, paid advertising campaigns, reputation management, email and social media marketing, ADA compliance, and ongoing support.

📋 Description

• Manage client accounts and serve as their dedicated advocate and strategic advisor • Onboard new clients, including conducting kickoff meetings and organizing client materials • Build and maintain strong client relationships through timely communication • Address client inquiries and requests • Manage accounts to ensure services stay within budget while meeting client needs • Drive client satisfaction and retention through exceptional service • Meet regularly with team members to discuss progress • Hold monthly and quarterly performance review meetings with clients • Identify upsell and renewal opportunities and communicate with the sales team • Anticipate client needs and proactively propose solutions

🎯 Requirements

• Strong communication and interpersonal skills • Excellent note-taking abilities and organizational skills • Ability to explain complex technical concepts in client-friendly language • Excellent multitasking and deadline management abilities • Comfortable with phone calls and virtual meetings (Microsoft Teams, etc.) • Proficient with Microsoft Office products (Outlook, Word, Excel, etc.) • Understanding of web design and digital marketing concepts (a plus, but not required) • Proficiency with CRM software • Quick learner who can adapt to a fast-paced environment • Ability to respond to feedback and criticism positively • Must be a team player who collaborates effectively while also being capable of working independently • Experience in Digital Marketing is not necessary but a plus.

🏖️ Benefits

• Unlimited PTO • Flexible work arrangements (remote, in-office, or hybrid) • Competitive salary • Collaborative team culture • Ongoing training and growth opportunities • Work on exciting projects across multiple industries • Laid-back work environment and positive company culture