Zendesk Consultant

🕒 June 24

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atlantis dx

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1994

🤝 B2B

👥 B2C

☁️ SaaS

B2B • B2C • SaaS

atlantis dx is a digital service provider specializing in developing and implementing modern digital solutions for business processes and systems. They offer a comprehensive portfolio of services, including business portals, content management, CRM, customer service, data management, devops, digital consulting, e-commerce, marketing automation, SEA & SEO, UX design, and workflow automation. With over 30 years of experience, atlantis dx is a reliable partner in the B2B and B2C sectors, leveraging agile methods and new technologies to deliver the best possible digital experiences.

📋 Description

• You guide our clients through all phases of a project — from conception and implementation to a successful go-live • You gather customer requirements in detail, translate them into tailored solution concepts, and are responsible for implementation and customization • In a technologically demanding environment, you contribute your expertise and actively drive innovative topics such as the introduction of AI agents • You take responsibility for project management of our Zendesk projects — from planning to successful delivery • With your commitment, you help further develop our clients’ customer experience • Together with cross-functional teams, you develop sophisticated CX strategies that support our clients’ long-term success

🎯 Requirements

• You see customer service as a central lever for a holistic customer experience • You are familiar with agile methods and motivated to tackle complex requirements and implement them in demanding projects • You have no problem taking on responsibility, even beyond your defined tasks • You are well versed in Zendesk or other CX tools and have administered them and/or delivered projects with them • You may already have set up AI agents and/or chatbots • You bring an understanding of IT contexts and processes • Communication is one of your strengths, and you remain composed even when facing challenges • You speak fluent German

🏖️ Benefits

• Flexible working hours with core hours • 2 days of home office per week • Regular team events, after-work activities and sports events • Team lounge with TV, PlayStation, foosball, table tennis and darts • Sports offerings across Germany via "Urban Sports" • Many employee discounts through "corporate benefits" • Additional health insurance via Barmenia • Paid social day per year for volunteering activities • … and much more!