Customer Success Analyst

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Atlas Governance

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

💰 Series A on 2021-12

Governance • Cybersecurity • SaaS

Atlas Governance is a digital governance platform that simplifies and secures the management of boards, committees, and assemblies for various organizations, including public, private, and non-profit sectors. It provides tools for meeting invitations, document management, project management, and electronic voting, all while ensuring a high level of cybersecurity. Atlas Governance aims to enhance transparency, engagement, and efficiency in decision-making processes for its users.

📋 Description

• Proactively manage your client portfolio and provide consultative support, meeting established deadlines; • Conduct client onboarding in the Atlas tool(s); • Guide clients toward success by sharing and assisting with best practices for using the portal; • Deliver dynamic training sessions and propose refresher trainings to clients when needed; • Maintain accurate records of client interactions and update CRM systems with relevant information; • Analyze data to recommend process improvements; • Identify opportunities to increase customer engagement and product adoption; • Identify opportunities to expand revenue within the customer base (upsell/expansion); • Identify potential churn risks and take preventive measures to mitigate them; • Conduct quarterly success reviews with clients in your portfolio; • Collaborate with internal teams such as Sales and Product Development to ensure an exceptional customer experience.

🎯 Requirements

• Experience in Customer Success; • Enthusiasm for AI; • Basic knowledge of Excel and PowerPoint; • Strong communication skills and good writing ability; • Strong negotiation and analytical skills; • Knowledge of SaaS products; • Advanced/Fluent English; • Portuguese is a plus.

🏖️ Benefits

• Meal allowance • Healthcare assistance • Home office voucher • Portuguese classes • Birthday off on your birthday and on your children's birthdays.