Atlas Primary is a rapidly growing healthcare-focused market research company. Our work contributes to research that make healthcare professionals better at their most important work — the kind of work you read about in leading healthcare publications. Our clients are some of the largest healthcare companies in the world, and we are proud to help them drive innovation in healthcare through our extensive primary research data collection capabilities.

ATLAS PRIMARY

Project & Program Management

• Manage projects, communicate directly with clients, and ensure high levels of client-satisfaction
• Provide clients with daily status updates and resolve inefficiencies to help streamline processes
• Recommend and suggest solutions to clients to meet project’s requirements
• Complete projects on schedule and within budget
• Ensure survey screeners are programmed correctly by testing links and verifying data
• Work with and manage multiple vendors and internal recruiting teams
• Actively track and report across all sample recruiting methodologies
• Act as a liaison between internal and external client field management teams to ensure adherence to project plans
• Debrief with field teams to identify inefficiencies; identify and implement future process improvements and best practices
• Work with supervisor to verify project revenue and expenses

Qualitative Project Manager

Customer Success & Support

• Handle high volume of calls, emails, and support enquiries
• Reply to customers on a timely basis
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Work with Project Management Team to create resolutions and communicate them to customers in a timely fashion
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Be the primary point of contact in managing the recruitment of healthcare professionals and consumers panels
• On a daily basis, respond to customer questions, support tickets, phone calls
• Develop customer knowledge database
• Work with IT Team to improve member profile database
• Execute strategies for panel retention and engagement
• Continuously audit panel members, profiles, to eliminate fraudulent registrations or responses
• Execute verification process on the daily basis

Customer Service Representative

• Manage projects, communicate directly with clients, and ensure high levels of client-satisfaction
• Provide clients with daily status updates and resolve inefficiencies to help streamline processes
• Recommend and suggest solutions to clients to meet project’s requirements
• Complete projects on schedule and within budget
• Ensure surveys are programmed correctly by testing links and verifying data
• Work with and manage multiple vendors and internal recruiting teams
• Set up projects for field including sample selection, volume and managing re-directs
• Monitor and report progress during field; identify and resolve issues that may arise
• Act as a liaison between internal and external client field management teams to ensure adherence to quota plans
• Debrief with field teams to identify inefficiencies; identify and implement future process improvements and best practices
• Work with supervisor to verify project revenue and expenses

Quantitative Project Manager - Remote Position

• Facilitate communication amongst clients, Atlas Primary’s internal team and vendors.
• Ensure projects are set-up correctly and on-time while also identifying, recommending, and implementing solutions to issues that may arise during a market research project’s life cycle.
• Manage projects, communicate directly with clients, and ensure high levels of client-satisfaction
• Complete projects on schedule and within budget
• Work with and manage multiple vendors and internal recruiting teams
• Actively track and report across all sample recruiting methodologies
• Act as a liaison between internal and external client field management teams to ensure adherence to project plans
• Debrief with field teams to identify inefficiencies; identify and implement future process improvements and best practices
• Work with supervisor to verify project revenue and expenses

Qualitative Project Manager - Remote Position

Machine Learning Engineer

• Experiment with new products leveraging AI and LLMs. Build products to automate and scale our business operations. Reimagine what is possible with a small team by leveraging a variety of new LLM-powered technologies to accelerate all development and implementation.

AI Engineer

Software Engineer

• Assess, evaluate and program clients’ questionnaires
• Develop surveys for clients and perform maintenance as needed throughout the lifecycle of the project
• Participate in kick off calls as well as survey review for any client
• Identify and implement novel programming techniques and non-standard solutions to programming challenges
• Interact with the project management team and the clients to clarify the technical requirements of the project

Survey Programmer

Backend Engineer

• Diligently handle new feature development, conducting impact analysis, coordinating with Product Manager for the development of the new features.
• Troubleshooting and resolution of production issues.
• Take ownership of the deployment and improving deployment process.
• Work on technical debt by upgrading various framework/libraries that would improve performance and security.

Remote Jobs at ATLAS PRIMARY

ATLAS PRIMARY

Qualitative Project Manager

ATLAS PRIMARY

Customer Service Representative

ATLAS PRIMARY

Customer Service Representative

ATLAS PRIMARY

Customer Service Representative

ATLAS PRIMARY

Quantitative Project Manager - Remote Position

ATLAS PRIMARY

Qualitative Project Manager - Remote Position

ATLAS PRIMARY

AI Engineer

ATLAS PRIMARY

Survey Programmer

ATLAS PRIMARY

Software Engineer/Senior Software Engineer (Backend)

ATLAS PRIMARY