Customer Experience & Operations Assistant

Job not on LinkedIn

🕒 April 1

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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At Leisure Contractor Licensing

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

☁️ SaaS

Education • Construction • SaaS

At Leisure Contractor Licensing is a company that offers online contractor licensing courses accessible anytime and from any device. They provide a wide range of state-approved courses for various contractor licenses, including Electrician, Plumber, Construction Supervisor, Hoisting Engineer, and more across multiple states. Their platform is designed to maximize flexibility and convenience for busy professionals, offering features such as automatic course saving, compatibility with all devices, and audio narration options. At Leisure also supports professional development with tools like license management, discounted D. O. T. physicals, and job boards to connect contractors with job opportunities. Their Learning Management Software is custom-built to enhance the learning experience, making it user-friendly for over 10,000 construction professionals.

📋 Description

• Answer all incoming calls. • Provide exceptional customer service to callers by answering questions about services/products, and offering basic technical support • Process orders and collect customer information over the phone and update their online accounts • Respond to email inquiries in a timely manner • Administrative support • Process Excel files / Google Sheets files in accordance with specific weekly, monthly, or quarterly tasks. • Conduct a handful of outgoing calls each week to customers who are missing information from their profiles • Complete updates to curriculum, including formatting and adding images/audio to slides. • Review course content to check for grammatical/spelling errors, and general room for improvement. • Light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, following up on outstanding invoices, and applying checks. • Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions).

🎯 Requirements

• Reliable strong internet connection • Quiet work environment suitable for talking on the phone with customers • Functional office setup with working, up-to-date computer • Customer service experience • Proficiency with Excel/Google Sheets and Word/Google Docs • Excellent writing skills • Attention to detail and ability to multitask • Ability to juggle multiple projects with consistent accuracy. • Reliable • Organized • Self-starter • Motivated • Independent worker • Excellent phone and people skills, including listening, problem solving, and conflict resolution • Ability to prioritize projects

🏖️ Benefits

• Additional pay for classroom training days: $250 for roughly 6 hrs. • Additional pay, including travel expenses, for Saturday sessions.