Customer Service Representative

Job not on LinkedIn

🕒 April 1

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

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Contec Holdings

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1978

🚗 Transport

🏢 Enterprise

Transport • Technology • Enterprise

Contec Holdings is a company specializing in technology-driven solutions for logistics and asset management. With over 40 years of experience, Contec provides forward and reverse logistics services, automated testing solutions, repair and diagnostics, and value-added fulfillment services. The company partners with electronic OEMs and broadband service providers to deliver innovative solutions, including custom kitting, product preparation, and order distribution. Contec's expertise in engineering and support solutions helps improve innovation and accelerate time to market for its clients. Their advanced technology and logistics capabilities allow for efficient redeployment of customers' valuable assets.

📋 Description

• Responsible for providing end-to-end support for our customers and communities to ensure a positive experience • Establishes and builds rapport with customers through our Operating Principles • Responsible for accurately and confidently handling various types of customer inquiries • Responsible for responding to technical questions and problem resolution related to company products • Creates a personal connection to the customer and demonstrates a favorable image of the organization • Multitasks between multiple tools and systems with ease • Improves customer satisfaction and maximizes sales and retention opportunities • Acts as a product consultant, articulating appropriate product solutions, features and benefits • Demonstrates awareness of company policies and procedures while applying sound judgment

🎯 Requirements

• Interested candidates must submit an application and resume/CV online to be considered • Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract? • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation • Must have unrestricted work authorization to work in the United States • Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill • Gallagher will require proof of work authorization • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

🏖️ Benefits

• Employees can work remotely