Customer Service Agent

Job not on LinkedIn

🕒 April 1

🇺🇸 United States – Remote

💵 $9 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Pathways

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1973

🌍 Social Impact

⚕️ Healthcare Insurance

🤝 Non-profit

Social Impact • Healthcare Insurance • Non-profit

Pathways is a company dedicated to creating brighter tomorrows for individuals and communities through a broad range of services. The company specializes in providing comprehensive community-based outpatient services, residential services for individuals with intellectual disabilities and serious mental health conditions, and essential support and training for foster parents across various states. Pathways is committed to bridging the gap between community needs and available resources from government agencies, serving thousands of communities every year. With a workforce of 4,600 employees, the company emphasizes customer service, professional development, and trauma-informed care. It is also focused on fostering career growth and providing resources for professional advancement for its employees.

📋 Description

• Handle high amounts of incoming calls • Produce sales leads • Identify and evaluate customers’ needs to deliver satisfaction • Build sustainable relationships of trust through open and interactive discussion • Provide accurate, valid and comprehensive information by using the right methods/tools • Reach personal/customer service team sales targets and call handling quotas • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution • Keep records of customer interactions, process customer accounts, and file documents • Follow communication procedures, guidelines, and policies • Go the extra mile to engage customers

🎯 Requirements

• MUST HAVE OWN EQUIPMENT • Must work at least 15 hours a week • Must pack a background check • Strong phone administration skills and active listening capabilities • Customer orientation and capacity to adapt/respond to different types of characters • Exceptional communication and presentation skills • Ability to multi-task, prioritize, and control time effectively • High school degree