Senior Account Manager, B2B SaaS

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Atomic - Remote Jobs

WebsiteLinkedInAll Job Openings

1 - 10 employees

🎯 Recruiter

🏪 Marketplace

Recruitment • Marketplace

Atomic - Remote Jobs is a recruitment platform that connects tech professionals in Latin America and Canada with remote career opportunities at startups and established companies worldwide. It operates a remote job board and offers personalized candidate support and matching, focusing on roles in engineering, design, marketing, and operations while emphasizing transparency, long-term career fit, and remote-first work arrangements.

📋 Description

• Account Management • Build strong relationships with customers and become a trusted advisor. • Proactively identify churn risks and develop retention strategies. • Conduct account reviews, customer success check-ins, and business reviews. • Drive product adoption, customer engagement, and account growth. • Identify upsell and expansion opportunities. • Customer Support & Onboarding • Manage inbound support requests through tickets, phone calls, and email. • Troubleshoot platform issues and coordinate with Product and Engineering teams when necessary. • Conduct customer training sessions and onboarding meetings via Zoom or Google Meet. • Educate customers on best practices and platform functionality. • Complete onboarding training and serve as a backup onboarding specialist when needed. • Assist with implementations, account setup, and customer training. • Ensure a smooth transition from onboarding to ongoing account management. • Cross-Functional Collaboration • Partner closely with Sales, Product, Engineering, Finance, Support, and Onboarding teams. • Act as the voice of the customer internally. • Share customer feedback, feature requests, and product improvement opportunities. • Assist with special projects and process improvement initiatives.

🎯 Requirements

• 5+ years of experience in Account Management, Customer Success, Support, or a related customer-facing role within a B2B SaaS company. • Proven success in retention, churn prevention, and customer relationship management. • Experience managing support tickets, phone support, and customer training sessions. • Strong technical aptitude and ability to learn software platforms quickly. • Experience with CRM systems (ideally Zoho). • Familiarity with AI tools and automation platforms. • Excellent communication, problem-solving, and organizational skills. • Comfortable working in a fast-paced, high-growth environment. • Fluent English.

🏖️ Benefits

• 20 days PTO + U.S. holidays • Competitive USD compensation (based on experience)