Software Support Consultant

🔥 11 minutes ago

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Attain

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🏢 Enterprise

⚡ Energy

⚡ Productivity

Enterprise • Energy • Productivity

Attain is a company providing a range of IT services and solutions, focusing on workplace and visitor management, energy and sustainability management, and enterprise IT services. Their offerings include products like Tango Reserve and Tango Visitor, which enhance workplace efficiency and guest experience, as well as Tango Energy & Sustainability, which provides insights for sustainability goals. Attain also delivers managed services, consulting, and support services aimed at improving productivity, and supports enterprises in integrating IT solutions seamlessly into their operations, ensuring a high level of customer satisfaction and collaboration with their clients.

📋 Description

• Tango’s system implementation and support follows the process of requirements, design, configure/ build, test and remediate, deploy, and support. • The Services and Support teams in the Bangalore office work directly with Tango’s US based teams and with clients across the globe. • The role requires candidates to work across the following areas: System design and configuration, Report design/ development, Testing, Data conversion, Integration design, Support. • Investigates and reproduces issues, provides fixes and workarounds and verifies changes and ensure continued support of the software solution. • Ability to monitor and own all support related metrics including ticket backlog, average time to close, workload distribution, first response time, resolution time and ticket escalations. • Collaborate with other team members to ensure seamless transitions.

🎯 Requirements

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or other computer related disciplines • 3-6 years of relevant consulting-industry experience working on medium-large scale technology solution delivery engagements • Experience with working on Jira, Zendesk and similar tools. • Extensive experience working with system implementation, reporting, back-end database management (e.g.: Oracle, Teradata) and/or ETL interfacing (e.g.: Informatica, SSIS) technologies • Hands-on experience in Power BI, Tableau, and Qlik

🏖️ Benefits

• Employees can work remotely