Technical Support Manager

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Attio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 $7.7M Seed Round on 2021-11

B2B • SaaS • Artificial Intelligence

Attio is an AI-native CRM platform designed for go-to-market (GTM) teams and B2B businesses. It combines a flexible, customizable data model with fast data sync (email, calendar, product and billing data), intelligent automations, AI-powered prospecting and lead routing, and real-time reporting to help revenue teams execute strategy at scale. Built as a SaaS product, Attio emphasizes speed, scalability, security (GDPR, CCPA, ISO), and integrations with common sales and data tools.

📋 Description

• Lead and develop a team of Technical Support Specialists, fostering a culture of accountability, growth, and customer obsession. • Ensure the team consistently delivers fast, thoughtful, and technically sound support while maintaining high customer satisfaction. • Partner with the team to resolve complex customer issues, working closely with Product and Engineering to drive timely resolutions and improve the customer experience. • Represent the voice of the customer across the company, surfacing feedback and identifying trends that inform product and operational decisions. • Build scalable systems, workflows, and support processes that reduce friction, improve quality, and enable the team to grow effectively. • Collaborate with Product, Engineering, Marketing, and Operations to improve customer outcomes and contribute to the product roadmap. • Own team performance, reporting on key support metrics and driving continuous improvement.

🎯 Requirements

• 3+ years building, managing, and developing remote B2B support teams, with a track record of coaching individuals and improving team performance. • 5+ years in customer-facing roles supporting technical SaaS products, ideally within a start-up or high-growth environment. • Confident troubleshooting APIs, AI products, CRMs, integrations, and workflow tools, and partnering effectively with technical stakeholders. • Deep empathy for customers paired with the ability to balance their needs with broader business goals. • Experience creating systems, processes, and tooling that improve outcomes for customers and internal teams. • Highly organised, data-driven, and dependable, with strong judgement and a focus on execution. • A strong cross-functional partner who thrives in fast-moving, early-stage environments.

🏖️ Benefits

• Offers Equity