Technical Support Engineer

🕒 June 3

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Vidispine

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1996

📱 Media

🤝 B2B

☁️ SaaS

Media • B2B • SaaS

Vidispine is a company that empowers organizations working with media to enhance their core business by streamlining complexities, improving collaboration, and increasing efficiencies in the media supply chain. They offer a comprehensive portfolio of solutions designed to maximize the potential of digital assets, including tools for media management, broadcast management, and content optimization. Their products range from workflow orchestration tools to video editing solutions, all aimed at transforming media management and production processes.

📋 Description

• Investigate, troubleshoot, and support resolution of technical issues • Communicate clearly with users and stakeholders to guide issue resolution • Provide timely and professional support to help maintain a positive user experience • Contribute to documentation and continuous improvement of support processes and knowledge bases • Collaborate with engineering and product teams to address more complex issues • Support ongoing communication with internal or external stakeholders as needed • Participate in an on-call rotation to support service continuity

🎯 Requirements

• Degree in Computer Science, Information Technology, Software Engineering, or a related field, or equivalent practical experience • Familiarity with Linux and/or Windows system administration • Experience working with databases (e.g., SQL, PostgreSQL) • Exposure to APIs (e.g., REST) and troubleshooting integrations • Understanding of container technologies (e.g., Kubernetes, Helm) is helpful • Familiarity with logging and monitoring tools (e.g., OpenSearch, Elasticsearch) • Experience with version control systems (e.g., Git) • Exposure to cloud environments (e.g., AWS) is beneficial

🏖️ Benefits

• Participation in an on-call rotation may be required • Work in an international and collaborative environment