Customer Success Manager

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AudioEye

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

AudioEye is a cloud-based digital accessibility platform helping businesses of all sizes build inclusive and compliant websites, mobile apps, and digital documents.

📋 Description

• Own customer full onboarding path from initial training through to adoption, ensuring the customer understands the value and services they are receiving • Continuously monitor customer health risk via frequent client outreach and update status within CRM, as well as escalate internally as needed • Partner closely with the assigned Account Director to align on account planning, deal movement, and QBR deck planning • Frequently review account health, loss risks and mitigation strategies, surface expansion opportunities, and align on general strategies with the AD • Collaborate with the Service Delivery team to ensure that all items are on track and delivered to clients in a timely manner • Ensure your book of business is consistently up to date in HubSpot • Work cross-functionally with Sales, Product, and Service Delivery to support execution of sold solutions • Stay informed on product updates, competitive positioning, and industry trends to effectively position additional solutions • Provide feedback internally to the team on customer needs, product issues or any potential areas of improvement

🎯 Requirements

• 2+ years of experience as a CSM • Skilled at working cross-functionally and collaboratively in a team-based account model • Strong communicator with the ability to onboard, train, and educate new customers through to adoption • Confident in managing service delivery items, monitoring customer health through proactive engagement, and maintaining CRM hygiene & risk status reports • Analytical and data-driven, with the ability to spot trends and surface actionable insights • Highly self-motivated, organized team player with attention to detail • Experience with value-sell report and deck preparation • Bonus: Experience in digital accessibility, compliance, or adjacent SaaS markets

🏖️ Benefits

• Competitive compensation and equity • Weekly paid family meal • 401k, medical, dental, and vision insurance • Flexible PTO Policy • 15.5 company-paid holidays including Juneteenth, MLK Day and a 1-week company shut down • To support remote work conditions, AudioEye provides each employee a one-time stipend of $300