Senior Client Success Manager

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Augeo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1978

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

Augeo is a company that provides innovative engagement and loyalty solutions at a global scale. They specialize in experiential corporate gifting, employee engagement, social activation, and customer loyalty. Augeo's offerings are enhanced by their strategic partnerships, such as with Visier for AI-powered engagement insights, and their focus on tokenized loyalty platforms. The company supports a wide range of industries and works with top brands to create personalized, data-driven experiences and innovative reward programs. Augeo is committed to advancing brand affinity and organizational success through modern technological solutions and strategic acquisitions.

📋 Description

• Serve as the primary point of contact for assigned client account(s) • Build and maintain positive relationships with client contacts at various organizational levels, including senior stakeholders • Act as a trusted liaison and advocate for client needs within Augeo • Ensure timely, transparent client communications through regular updates, meeting coordination, and proactive issue resolution • Partner with Solution Delivery and Project Management to capture business requirements and ensure timely, accurate program execution • Manage program scope, timelines, financial performance and quality expectations as outlined in Service Agreements • Prepare and present Change Orders and Statements of Work for program adjustments • Own revenue and gross profit (GP) targets for the assigned account or portfolio

🎯 Requirements

• 5+ years of client relationship management or account management experience. • Four-year college degree required. • Demonstrated proficiency using AI tools in daily flow of work preferred. • Experience with employee, channel, or customer loyalty programs preferred. • Strong organizational and communication skills to manage multiple priorities. • Ability to build and maintain client relationships and resolve issues effectively. • Basic financial literacy for program performance, invoicing and budget support. • Proficiency in Microsoft Suite for reporting and presentations. • Flexibility for remote work; preference for Eastern or Central US presence.

🏖️ Benefits

• Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations) • paid Long-Term disability and Life Insurance • HSA/FSA plans • varying voluntary benefits such as critical, hospital, pet coverage and much more • Employee benefit education, campaigns and wellness opportunities • 401k retirement matching and financial planning resources • Education reimbursement • Several EAP resources • 13 paid holidays and PTO time • Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos • Employee referral bonuses • Employee group opportunities • Fun, casual and flexible working environment that embraces the hybrid workstyle • Career growth opportunities • Summer internship program