LPHA Supervisor – LCPC/LCSW

Job not on LinkedIn

🕒 March 12

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Supervisor

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Aunt Martha's Health & Wellness

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1972

🧘 Wellness

Healthcare • Community Support • Wellness

Aunt Martha's Health & Wellness is a healthcare organization that provides a wide range of services including primary care, pediatrics, women's health, behavioral health, and telehealth. They focus on integrated care and community support, aiming to serve over 105,000 individuals in Illinois through various programs and resources. Their mission includes supporting child wellness and providing health insurance assistance, enhancing community health and wellness.

📋 Description

• Conduct routine performance evaluations using service delivery indicators such as call abandonment and call holding times • Prepare monthly reports reflecting assigned shift performance • Assist CARES Line Agents with incoming crisis calls • Support managed care providers, mobile crisis responders, schools, hospitals, and other service partners requiring targeted training resources • Oversee daily call center operations, including Line Agent productivity and quality of service • Ensure adherence to attendance, policies, and procedures • Complete regularly scheduled performance reviews and provide ongoing training • Provide real-time support to CARES Line Agents, including guidance, feedback, and call takeovers when necessary • Maintain strong communication with leadership, including Vice Presidents, Training Administrator, and Quality Administrator • Serve as a liaison between CARES leadership and internal and external stakeholders • Coordinate written and verbal communication with Crisis Line Agents regarding policies, procedures, and support needs • Develop training materials and conduct training sessions for CARES Line Agents in partnership with the Training Administrator • Analyze data routinely to identify areas for performance improvement • Participate in ongoing quality improvement initiatives • Adhere to HIPAA laws and regulations • Maintain a remote workspace that meets HIPAA standards • Demonstrate cultural competence and ability to work effectively with diverse communities

🎯 Requirements

• Education commensurate with Illinois licensure requirements for designation as a Licensed Practitioner of the Healing Arts • Experience providing mental health services to children and youth • Current, valid, unrestricted Illinois license as a Licensed Practitioner of the Healing Arts • Qualified licenses include LCSW or LCPC, in accordance with 59 IL Administrative Code 132.25

🏖️ Benefits

• Health, dental, and vision insurance • Disability and life insurance • Paid vacation, sick days, and holidays • Retirement plan • Employee Assistance Program • Tools and programs to help you maximize your benefits